I finally flipped - the Home hub is in the dustbin

I upgraded to BT 8 meg 3 months ago having been on the previous BT 1 meg and then 2 meg. I've had no problems with BT broadband prior to the upgrade and when my shinny new BTHomehub arrived I consigned my trusty but old D-Link 504 to the attic.

Now I accept that many people have had no problems but my experience has been terrible. The hub has been showing good attenuation and SNR. However its re-syncs between 4 and 20 times a day. Some days it becomes unusable for an hour as it continually resyncs. The speed varies widely but averages around 4000 which I would be happy with if it stayed up. The worse thing about the wholes experience to date is not that it doesn't work but that it nearly works. Enough for me to think that if I fiddle it might come good after all. So I've rewired with cat 5 cable, installed an ADSL faceplate, installed DMT (although I can't use that since 6226), looked for electrical interference, trawled this forum and I've had email conversation with BT India (who have been fairly dismal). All to no avail.

Last night was the final straw. Get home to be harangued by two daughters who can't use MSN, son who can't play some game on-line and wife who cant email. The hub connection wouldn't sync. So in the bin it went. Retrieved the trusty DSL-504 from the attic and plugged it in. I connected at 6080 kbps and it stayed sync'd all evening.

It was interesting to see that the Hub showed an SNR of 16 whereas the 504 is showing 7. Was the hub lying? Its early days yet and I will see how we get on over the next week and maybe problems will resurface.

I retrieved the hub from the dustbin this morning. I might try to get BT to send me a new one and try again. That said why bother. I have the BT VOIP phone but don't use it - as the main phone is virtually free and the house is full of mobiles and I use skype a lot. BT Vision - I don't think so - yet anyway. So maybe I'll go and upgrade the 504 to a shiny new D-Link model. But then the hub does look nice maybe with a little more fiddling a little more forum trawling...........................

Mine just died on me, aint even going to bother asking for another one.

The Hub is dead - long live the non hub router !!

I had dreadful problems with 3 hubs then gave up - never had a problem since. Two friends who had hubs that were no problem have now thrown theirs in the dustbin too.

Wonder if the hub has a short future?

Same problem here. HH kept resyncing even with an SNR of 12. This draged my IP Profile down to 3000. Plugged my Netgear back in SNR is 5, very few resyncs and an IP Profile of 5500.

Back to my trusty old 2091for me!
The Home Hub lasted just over 24 hours (only recieved it yesterday)

About half an hour ago it clicked a few times and now all it has on is one green light. Pile of absolute [censored], how can BT get away with giving out this rubbish?......even though its free.

You say it is "free". Nothing is free. Raise a complaint ticket with BT and get them to send a new one.

Yes the Hub is a pile of poop!

very cheap plastic, utter [censored]. Looks good on adverts and bt.com, in reality its a piece of worthless junk.

I gave mine away and the [censored] handset. Its a joke their selling the hub on bt.com shop for

I understand that BT with the largest percentage of Broadband customers in the UK, that there will be problems. What we never hear is fro peeps that have no problems for instance me.
Been running hub since August 2006 with no problems. Varying speeds of course but usually between 4500 and 7600. The only problems I have had are the phones, but I think that might have been me. Anyway I now have a drawer full of phones.
I just thought I would let you know of my experience.

Hi Old Geriatric.

I got rid of my Home Hub too after poor varying speeds, Ive never had as fast a service as you get, even your slowest speeds are much better than mine, I only get 2.8MB, thats with my NetGear router, if I use the Home Hub, my speed can get as low as 0.9MB or below.
Ive always been looking to get a little more speed out of my broadband, as the BT web site says I should be getting 5.5MB.
Thats why I tried the Home hub in the first place.

Edited by deleted (Wed 31-Jan-07 09:36:29)

I agree - only the unhappy ones write in. It appears that over 3 million BT broadband users are happy and have no problems. Sadly I'm not one of them and I've tried very very hard and I very much want to be a happy user.

As an aside I would be interested to know how many people are using the hub. It could be that many have gone for option 1 because its cheap and use their own router or modem.

I also agree with another comment that nothing is free and I have paid in excess of