Print Thread
deleted
i had to ring India today as my Bt Talk went down yesterday and would not re log back in, i spoke to a member of the call centre team and true to form it was a total waste of time !
i told the gentleman i had a problem with bt talk phone ! it stopped working yesterday and hasen't come back on, he replied ok are you ringing me on it now ???? what ? he was under the impression if my bt broadband was working then my bt talk should be working !!!
dear me i could not get the guy to understand they work independent of each other, so it ment nothing that my broadband was still functional.
he started to go down the route disconnect all the cables, switch off your firewall/ antivirus ! this is where i stopped him and not so politely told him he must be stupid ! i have just told you my phone is NOT WORKING and you ask me if i'm using it !! sorry but you need to get some training i replied and dont answer anymore calls till you do.
thats it for me now i'm not ringing anymore and wasting my money at my cost to speak to bt support, when clearly its not worth the time and effort.
see the email below i have sent to ben.verwaayen this afternoon
hi Ben
i am writing this email today because of the problems i have trying to make myself understood when i call customer support with a fault.
when ever i call the numbers i get through to India and i have a major problem making myself understood as its so difficult to understand the call centre staff, i have rang this afternoon and in the end i had to put the phone down !!
i have a fault with my BT Talk its not showing the green log in light on my router and rang the number and gave my details to the man who answered the phone, he gave me his name i cant spell it or pronounce it and we moved on even though being in business i always take a contact name. i gave him my details and confirmed my BT Talk number was not working ! he then asked me if i was ringing him on the BT Broadband number !!! i replied how can i be ringing you on it ? i have just told you its not working ? this conversation went round and round in circles trying to get the gentleman to understand i cant RING HIM ON IT - NOR IS IT WORKING - thats why i'm ringing.
i had to put the phone down as it became obvious the indian call centre gentleman could not understand why if i had broadband working that i could not ring him back on the broadband phone, several times i repeated my self trying to explain that its possible to have a broadband connection and have a separate fault which affects the BT Talk.
i work in the I.T industry and build /repair and install broadband so yes i understand more than the average person BUT, call center staff are lacking in basic skills and understanding of the way BT Broadband and BT Talk works, and this always leads to customer frustration when a problem arises and the support team are lacking in the understand of our language and more so in the product you sell.
i can honestly say i switched from tiscali broadband as it was a very poor speed compared to BT Max but the frustration involved in any sort of contact with customer support is unnecessary as it would have been so much easier to have it U.K based.
i pay a lot more for my Broadband compared to other offers in the U.K broadband market at
|
|||||||||||||||||||||||||||||||||||
