Hub speeds

up down
6th July 2007 19:56:16 358 Kbps 2114 Kbps
5th July 2007 19:23:17 320 Kbps 2170 Kbps
3rd July 2007 20:54:07 340 Kbps 2058 Kbps
3rd July 2007 10:41:34 352 Kbps 3215 Kbps

As mentioned on another thread, two bt engineers have whispered to me that homehubs have been found to have a high failure rate. Currently I await delivery of my third.

I do not work for BT and do not agree with their engineers about the Home Hub. None of the following is mean to be nasty in any fahion and is my opnion based on my experience as an independent Broadband consultant. (and thirty odd years in data comms.)

The quality of BT technical staff is not what is once was. They will replace Home Hubs as that is easier than doing proper fault diagnosis. I have heard of people having three or more HHs to fix a fault but the fault still remaining. (If one does use substitution, the proper diagnostic technique is to move the supect part to a known good box to see if the fault moves with the part - not fit a new part and see if the fault goes away.) I guess that once three HHs have been used the BT staff concerned start looking for other causes. However by then the customer has had three HHs, the engineer blames the HHs and the customer thinks that the boxes are rubbish. This is not my experience of the Home Hub.

However my only recent experience of BT technicl staff was the engineer who replaced three BT Visions boxes (All with the same fault out of the box would you believe.) and still failed to fix the fault - which was at the host. I don't blame him I blame BT's appalling techical training these days.

Having received my third home hub 10 days ago I think BT are making it a scapegoat rather than fixing faults which cost them money. After four months of my line dropping nearly every day (haven't been able to use the internet for six hours today) they decided another new HH was needed - hasn't made any difference at all. I have so far had the line replaced to several hundred yards down the road, a new master socket, a new ADSL filter, the SNR margin adjusted and the works changed in the exchange and still my line drops and my speeds fluctuate from up stream 64 to 448 and downstream 600 to 3908. Two engineers have said it is probably the remaining length of line but BT will not replace it due to the cost and there isn't a spare line that they can change me to. My problem now is if I move to another ISP I still have to use the BT line so what difference will it make. I'm that fed up with feeling like I've spoken to every member of staff at BT during the last eleven months of problems, I haven't even bothered to ring them this time.

Whats worse is they'll just mark it down as resolved. Even though its a known problem.

Whats even more amusing is BT can waste money on hubs and silly things thats absolutely useless but they can't sort people's faulty lines. I think they need to sort their priorities.

Considering most lines are between 30 - 60 years old in some places.

Edited by deleted (Sun 08-Jul-07 15:54:03)

..and if you power off the Hub for 5 minutes, and then back on again, what sync speeds does it show then ?