AAAARGH!! I AM SICK OF BT

I have just been on the phone to 5 different BT Broadband reps and they all said my account is in someone elses name, but this because I have got a new line. They all passed me onto the next one rep, either via a different telephone number or my putting me on hold. All I wanted is get my broadband speeds upto 8meg as my router is syncing at 8meg.

I finally got passed onto 'BT Wholesale', to find out why my line has been restricted, i.e. what speed profile is on my line, but I can't get through to them because i am not a ISP. AAAARGGHH!

I did get through to a nice young lady who told me that my phone line hasn't been 'activated'?! But she said 'I can see you using your phone now, so you need to phone BT to tell them to activate my line (not my ADSL line but my phone line)'.

I will phone later on tonight to get it sorted hopefully.

I have tried to use the bt speedtester, but it says no data is available for my line, in other words what the young lady said sounds correct, a lazy BT engineer has forgotten to tick the 'done' next to my line once he has activated it.

I can't really comment on the BT Broadband, but for BT, their service is sh*te!

One question can i cancel my broadband, even tho I am 8 days into the contract?

Ta.

Nasty, very best of luck with this, if you dont get anywhere email the boss Ben V, addy can be found by searching on here.

I had a similar but opposite problem when I moved house. The exchange engineer ticked the box nicely, but "forgot" to do the work! I had to go through days of BT BB Help saying " Have you rebooted your modem and deleted cookies..."

You couldn't make it up.

Edited by deleted (Tue 17-Jul-07 21:34:12)

Tomorrow I am going to phone 150 and get them to sort it out, plus I am going to complain about the indian call center, because they can't do jack sh*t. I kept asking 'Can you release the throttle on my line?' and they wouldn't answer and when they did it was No, so I asked to speak to someone who can help me and they couldn't even point me in the right direction.

If that fails, I am going to email the big daddy-o, and hopefully complaining to the main man will get something done about the shoddy service.

Thanks.