Good point. It would be interesting if one could compare forum complaints against the data in Service Provider Comparisons.
I accept that many on this forum people have legitimate complaints but suspect that many non-technical users are quite content as long as they can: use email, IM, and browse at a reasonable speed.
Are satisfaction figures available for the silent majority?

In reply to:

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Some of the other poster who have moved away are no better off. There is a Zen customer who has found no improvement and they had no more success sorting it out. Why bother to change.

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Show me or link this 'Zen" poster whom is no better off, as I saw no mention of it in this thread nor in our Zen forum..

If you don't believe me thats your problem. Also manners maketh man. If you can't be civil. I won't answer. I don't normally respond to demands .

However there was a post, not recent or in Zen. Why would I look in there forum as I will not be using them. I suggest you stick to your Zen forum and leave us BT customers alone. If you don't use them don't critisize them. I am not going searching for you. Its there somewhere.

Following raises good point
http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=bt&Number=3065347&Search=true&Forum=bt&Words=zen&Match=Entire%20Phrase&Searchpage=0&Limit=25&Old=1week&Main=3064827

as does ping comment in

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=bt&Number=3064281&Search=true&Forum=bt&Words=zen&Match=Entire%20Phrase&Searchpage=0&Limit=25&Old=1week&Main=3063543

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If you don't believe me thats your problem. Also manners maketh man. If you can't be civil. I won't answer. I don't normally respond to demands .

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I didn't make a demand, I asked for a link with this "proof" as I hadn't seen any such complaints of users still being throttled when they changed ISPs..

In reply to:

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Following raises good point
Link

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The fact that Zen costs

Edited by phantom66uk (Thu 19-Jul-07 15:25:12)

Glad I struck a nerve with you. Proof, why? As I said if you don't believe me thats your problem:

Anyway,

What upsets me is the poor guy who started this thread must wonder what is going on. He was asking a bit of advice.
The first responce started :-
Do not go with BT unless you are clinically insane!(Not by You)
The second started:-
The majority of BT Broadband customers are happy with the service.

Back to normality I hope

What is the poor guy expected to make of that.

The thread then seemed to degenerate with Pro and Anti Bt posts. Then your demand came to me and I saw red.

I base my opinions on personal experience, as you do. Mine just happens to be different from yours and some others. I also talk to a lot of people, neighbours, friends etc

I had months of problems with Bt, but got it sorted once I went higher. Now I have got wise to BT and will go higher than the normal Tech support if need be.

So I know the score with Bt. To my knowledge, I have never been throttled, capped, restricted in any way.

I will stay with and stick up for BT(UP to a point) until I am let down.

I repeat Over 3 million Bt broadband customers can't all be wrong, with (according to another poster) a low churn rate.

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In short if the checker says 0.5Mbps under Max, but you know the line should run at 5.5Mbps (i.e. it has done before) then so long as the various line variables have not changed you should get the 5.5Mbps again.

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I wish that happened to me, but my line has been stable for weeks and the speed has not changed or been above 1.8. I'm stuck at 1.8 24/7.

Edited by deleted (Thu 19-Jul-07 16:57:24)

Pings on Zen are markedly increased for punters in the South regardless of interleave status as their route takes them to London via Manchester rather than a direct route on BT. Pings on BT are pretty much unbeatable as they use Central Plus and latency is reduced by definition.

We have recently read of a punter being mercilessly throttled on BT 'unlimited' and BT Retail's main man said he was downloading 100meg a month. In comparison, a Zen customer on their 50meg tariff would be facing excess charges that worked out at over

If you synch at 5meg and speedtests are consistently at 2, you have a stuck profile and it is disturbing when you are paying high prices for premium support to hear of the difficulty in getting it fixed.

Reading the posts on this thread its going nowhere fast, people will complain the checker is inaccurate so BT Wholesale remove it and people will moan their is no checker. lose-lose situation.

In reply to:

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If you synch at 5meg and speedtests are consistently at 2, you have a stuck profile and it is disturbing when you are paying high prices for premium support to hear of the difficulty in getting it fixed.

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Sadly I wish that was the case, I use to sync at 5.5. Then slowly went down to 5xxx, 4xxx, 3xxx, 2xxx and 1xxx. Sometimes 3 figures.

Says my ip profile is 2000KBps but my ip throughout test is 1.8.

http://www.thinkbroadband.com/speedtest/results/id/118479980924489230006.html

This is what its been at for the past 2 months now.


Next door neighbor can get 5Mbps, and the house across the road can get 4.5Mbps. :confused:
They go through the same junction box. Their cables are just as old as mine, at least 30 years old.

Yet I once had 5/5.5 for 5 months stable and can no longer get it... what the heck is going on... doesn't matter who I go to, who I complain too, its sorry for the inconvenience. Or its not our fault responses. Nobody does anything to fix it. Its like nobody cares whoever I contact. I just keep getting the same responses, sorry and no solution.

BT have changed all their records saying my area wont support any better than 2Mbps. Something fishy is seriously going on here.

Edited by deleted (Thu 19-Jul-07 19:22:16)