Grade B could do better in some areas

I have taken three quotes from the thread 'Initial Speed check when ordering Broadband' as to me they sum up the good and the bad with BT.


'Us relatively satisfied customers don't go shouting about it. I had a long running complaint with BT. The mistake I made was not taking it higher after a couple of calls. If I had, it would have been settled quickly. My advice from personal experience is , if not satisfied, take it higher immediatly. If we all do this things, will get done.

The procedures are there to help us customers. They are just not advertised.'

Very true! See elsewhere for how to get a UK support number and for the chairmen

I'm sure if BT were posting on here they would say grade B is not good enough next year it will be a Grade A+.

eh...