Well you have three options Donna, tech support, Customer options or
http://shop.bt.com and buy one their.
I seen a version 1 hub recently and boy are they big! I forgot just how big it was until I see it. I can remember getting one just after they came out and thinking it was cheap feeling compared to the router it was replacing (Linksys WAG3111G, I think). The linksys felt like you could build a house out of it and it wouldn't grumble, the hub was oh I broke a nail feeling.