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Standard User GregB
(newbie) Sun 21-Jun-09 18:50:29
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BT Broadband speed issues


[link to this post]
 
I suppose like a lot of people, I only pop up here when I've got a problem.

I've got option 2. I've noticed a bity of slowing over the last couple of months, then 11 June the connection turns to cement. My router's reporting error messages every hour. Any download stalls after 5Mb (which takes about 20 mins to get to).

I try some fixes at home, to no avail. The modem can't auto detect the VCI/VPI values it's supposed to be using, then can't detect connection types, an suffers from multiple PPP authentication failures. I speak to BT about six days later, who tell me that on 11 June I was upgraded to ADSL2+. Good. Nice to know. I guess my modem - an Eicon 2430SE which I've had for years - can't cope. I get a DLink 320B. Connection re-established.

So now I've still got a slow connection though. Downloads are not stable, if slow. The iphone 3.0 software - 230 Mb - took over 90 mins. SP2 for Vista - 383MB - was an overnight job. Maybe these are problems with their servers, I wondered (esp Apple's). But BBC's iPlayer is unusable, and thinkbroadband's speed tester is showing dl speeds of 482kbps and ul of 338 kbps. Those seem slow for what's supposed to be an 8Mb connection.

So I'm wondering: (a) am I being throttled; (b) is this a glitch which will clear itself; (c) shold I up sticks and move ISP (O2 is the current candidate of choice due to the exisintg customer discount I'd get).

Thoughts, anyone?

Edited by GregB (Sun 21-Jun-09 19:30:57)

Standard User deleted
(deleted) Sun 21-Jun-09 19:59:52
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Re: BT Broadband speed issues


[re: GregB] [link to this post]
 
Gonna need a lot more info to be able to help...

BT Speed test ( http://www.speedtester.bt.com/ )

Router stats including sync speeds and errors would help.
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