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Standard User deleted
(deleted) Sun 05-Jul-09 10:54:09
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Cancellation Charge


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Anyone on BT Broadband who has completed their minimum term contract..

If you want to cease the BT Broadband they apply a £25 fee - applys from 12 June 2009 to all customers.
Standard User deleted
(deleted) Sun 05-Jul-09 11:58:52
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Re: Cancellation Charge


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Doesn't apply if your moving to another provider tho IIRC.
Standard User deleted
(deleted) Sun 05-Jul-09 12:11:36
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Re: Cancellation Charge


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thats correct but to get the new supplier to resync the line and at least try and get a better speed best to start with a clean line instead of just migrating over and keeping same speed.


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Standard User phantom66uk
(experienced) Sun 05-Jul-09 13:16:39
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Re: Cancellation Charge


[re: deleted] [link to this post]
 
thats correct but to get the new supplier to resync the line and at least try and get a better speed best to start with a clean line instead of just migrating over and keeping same speed.


No, you've got it wrong. The £25 charge only applies if it's a cease (i.e you're not moving to another ISP be it another IPStream supplier or a LLU one).

Asking your new gaining provider to get target noise reset / line retrained is nothing to do with BTBroadband it's the BTWholesale department that deals with that stuff. smile

Standard User deleted
(deleted) Sun 05-Jul-09 15:20:47
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Re: Cancellation Charge


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What? I've never read so much garbage in my whole life.

To re-sync your line you can just turn your router off and on again, simple as that. To reset your target noise margin you just need to have a stable line, if it's not stable it wont go back down. As for an IP profile it will follow your sync speed after a few days.
Standard User RobertoS
(legend) Sun 05-Jul-09 15:52:05
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Re: Cancellation Charge


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You seem to fundamentally misunderstand how a broadband connection works.

Bob: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
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