Slanging

Well, despite all the slanging here (in which I've certainly taken part from time to time) at least bt is monitoring posts and trying to assist - unlike certain other suppliers I could mention ...
And I'd be surprised if legitimate bleats aren't logged for possible actions in the future.

You're right - there are some good people watching the forums.

The problem is that the people backing them up are pretty awful.

The call centre in India is one of the worst I've EVER dealt with, blatant lies to the usual but unlikely "give it 24-hrs" . Anything to get you off the phone. AWFUL AWFUL Service from whats meant to the UK's blue chip telecoms provider!

Engineers sent out with the wrong equipment and no training on the type of broadband you have! The last one pulled my BT supplied I-Plate out and tossed it away saying THAT might be why I'm getting 500ms latency!

Then no follow up on the engineer vists! After almost three months of the worst service I've ever had from ANY company I call to get a MAC code to get the hell away from them to be told that apparently I renewed by contract for 18months last April. WTF! News to me. So that goes to the BT resolution team to be investigate and I'm told I'll get a call in 2 days .... 5 days later and still nothing. Now YET AGAIN I'm going to have to chase BT.

I'd better stop now before the swearing starts..... ARRRRGGGHHHHHHH

Support people here do what they can and are generally good - but like above the people beyond them ain't so hot.

Indeed, I agree.

I've asked for help off here and got a result within 24 hours of what I wanted. (It was a quick thing regarding interleaving)

But still, shows an effort made to help people on forums.

As above, its a shame that other areas of the company arent so great.

Yea I can certainly echo your experience with the Indian call center as had to deal with them recently, they are utterly utterly useless.

They lie to you repeatedly and not even the same lies, different lies each time. They also make all sorts of promises to get it sorted for you within certain time frames and do they? no of course not.

I feel your pain, the British staff (assuming you can get through to one) are very good knowledgeable and helpful, but by god are the Indians useless.