Cant get BT Broadband

After the fiasco of my previous topic titled Line Sharing Device,we have had a BT broadband engineer at my daughters house this morning who said that we are to far away from the exchange to get broadband.He measured the distance of 9 km.He has informed us that it is doubtful that BT will put in a new line and therefor our only option will be mobile broadband using a dongle. But as the mobile providers show not a good signal in that area, where do we go from here? Are BT under any kind of obligation to ensure we are able to receive broadband?

Regards
Greigster

Answer tyo the final question - No .

They are under an obligation to provide a phone and a 28.8kbps dialup capability.

Did the engineer confirm the presence of the line sharing device?

9km line length does not guarantee no ADSL, it may be slow, e.g. 256Kbps but still better than dial-up. Sounds almost like engineer attends, sees length knows it would not be fast and takes easy option of not removing line sharing device.

The slightly more in BT favour is that on inspection the cost for removing the line sharing device, i.e. giving you your own dedicated copper pair would be beyond what Openreach is willing to spend.

The only way you can really know broadband will not work is the remove line sharing device and try it, anything else is just like guessing which car is nicer to drive when you cannot see what the two cars actually are.

The Line sharing device was removed about 3 weeks ago. We have had the BT homehub delivered and have been back and forth between openreach,BT broadband, BT wholesale, BT retail and finally the Chief Exec. We have has the line repaired 3 times now. The homehub has never been able to sync and to top it all we had a bill for broadband connection since 3rd September.

Regards
Greigster

Has anyone said that they've tested the line to see if the ADSL is present at the street cabinet? And verified the signal is leaving the exchange?

Line sharing devices need something removed at your end, and the exchange end, and if one is missed then ADSL will not work.

If the signal is present on the line closer to the exchange, then the you are too far away may be the case, one presumes the visiting engineer tested at the test socket to remove influence from your home wiring?

Test Engineer had a piece of equipment plugged into the test socket and then went off, I presume back to the exchange.
Greigster

Did they plug in anything that looked like an ADSL modem at any point?

Names of the kit they normal use for voice and other testing escapes me at present.

The homehub has never been able to sync

I attended one of them on a very long line, put on a 2700HG 2-wire (used by BT Business) and it hooked up at just under 500k.

Looked like an oversized volt meter with a red light on it along with a red lead and a black lead that clipped on either side if the BT master socket.
This info is being relayed to me by my daughter..........who likes rabbits!


Regards
Greigster

The latest is, the nice lady from the top mans office is working very hard to sort out our broadband problems.She phones me nearly every day to update me. Today she has phoned to confirm that the report from the engineer has said that we are to far away to get broadband but when she checked her system the computer said yes, so she has arranged for different engineer to come to the house tomorrow to test the line and give a second opinion.
I cant fault the executive staff in the CEO's office. If only the normal avenues of BT support were this efficient (BT support on this site excluded).
Fingers crossed.

Regards
Greigster

Edited by deleted (Thu 24-Sep-09 14:05:11)