BT Home Hub Issues

Hey there, just wondering if anyone else gets a similar problem or knows what might be causing mine...

Long story short, my BT Home hub is a Black one (V2?) anyways, I find that after some time of not using the connection for any length of download it slowly scales up to higher rates (disconnections must take place I assume for this resynch to occur) and after about a week it synchs at around 7600kbps give or take, with an SNR of 6-9dB. It will sit quite happily at that for quite some time... until about once a month I do some downloading, such as bbc iplayer where my bandwidth gets maxed out -> this is where the problem begins.

The BT home hub seems to take a mind of its own and reboots itself from scratch (power light goes off etc and begins a reboot sequence) Is this normal for a resynch to take place?
It will remain rebooting itself every time I go near my max bandwidth and resynching until it finds a better SNR (usually around 12dB and at a synch rate of 5000kbps give or take 500kbps) where it will stablise and not reboot for another few weeks... regardless of if my bandwidth is being maxed or not

My questions are - Is my hub acting up?
Is the problem occuring because my line isnt stable at those high speeds so is dropping?
Should the router reboot in that fashion? ( I assumed if a router lost synch it would just re-synch, or rather used to on all my previous ones)

Unfortunately I dont have my spare DG834G anymore to test on, so I might have to reinvest in one ... just curious as to opinions of what might be causing this and if I should raise it with BT.

Thanks in advance

this is a problem with bt hub 2 ver a get bt to change it for ver b and it will cure probs

Any BT care ops about that could help me out? Dont fancy being put on a new 12 month contract though just in case.

Let me know my options, I only use this as a method of resolving because I dislike the BT customer service and only use it in dire emergencies....

Thanks in advance.

Hi BorgMaster,
Email your account details to [email protected] and I will get back to you. Include your forum username and either copy & paste in the post above or include a link to the thread.

Many Thanks
Donna
BT Support

Thanks for the quick response, I have emailed you with a few details, if you need anymore let me know.

Thanks again in advance.

- Martin

Still having issues, was sent to this link: http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cc...

I already am Ethernet connected (as I prefer the lower latency and faster response in general)
Software version on the router is: Software version 8.1.H.G (Type A)

Any further advise from any posters/BT care?

Oh i wish it was as simple as swapping the router out for a better one, alas restricted by finances at the moment.

Hi Borgmaster,

I've sent you a PM regarding this. If you could drop me a reply when you get a chance I'll look into this further for you.

All the best,

Robbie

Thanks, i've replied