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Hello,
Need help if you could. BT line/broadband was fine not a single gripe about it, then two weeks ago went down to just better than dial up. I have been on the phone to india enough to make me rip my hair out. Not only that I got my son his own Xbox for christmas, poor kid still not been on live with his friends two weeks later. Thats all he wanted to do on christmas morning. BT spoiled his day which i am very mad about but hey, sob over lol! I am waiting for them to call back for the umteenth time. Any help would be great.
some stats
Server speedtest1.thinkbroadband.com
Date 05/01/10 21:21:59
Speed Down 251.07 Kbps ( 0.2 Mbps )
Speed Up 14.50 Kbps ( 0 Mbps )
Port 8095
BT speedtester
Download speed achieved during the test was - 3887 Kbps (not getting this b/s)
For your connection, the acceptable range of speedsis 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :17112 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
ADSL line status (hub has reset itself 2 times today)
Connection information
Line state Connected
Connection time 0 days, 0:25:14
Downstream 17,108 Kbps
Upstream 855 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 6.4 dB / 6.5 dB
Line attenuation (Down/Up) 24.5 dB / 12.3 dB
Output power (Down/Up) 21.1 dBm / 12.4 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 515 / 4
CRC Errors (Down/Up) 5 / 2147480000
HEC Errors (Down/Up) nil / 272234
Error Seconds (Local) 179
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Are both those tests using a computer wired to the Home Hub, or wireless?
Is the computer Vista, XP or something else?
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its the same wired or cable. been through all this with the guys in india, master sockett checked everything. as I say its been fine until now! im on wireless at the moment but got the same results say 4 hours ago by the cable.
Edited by stueymeigs (Tue 05-Jan-10 22:24:42)
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sorry XP dont think its that though, same on the xbox been fine until now. i can connect to live but cant cant join games or stream stuff ete etc.
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Your line sync rates are ok, and even the profile is not too dodgy and thats something the BTWholesale kit can mess up.
Its not uncommon for BTRetail broadband to suffer from both congestion and traffic management which would slow things down. So it might be that.
On the other hand in your router statistics you have CRAZY figures for UPSTREAM ERRORS. If those are even half right it seems likely your system will be having to resend a lot of its requests and replies which will slow the effective speed down immensely. Unless someone else can suggest something this would be a strong case for testing with a different microfilter/router-cable/router if at all possible. That would help to eliminate a problem at your end. Once that's eliminated then a line fault or fault in the card at the exchange would seem possible.
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2147480000 error value for CRC is a known bug... its not actually that high - but I've not seen that number for the HEC upstream error rate as a known bug... which is pretty high.
Edited by deleted (Tue 05-Jan-10 22:42:23)
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cheers for your input guys. i will ask about these points when india phone back. if they understand what it is i am trying to tell them.
stu.
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And the error seconds.
How long since you switched it off?
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it reset itself earlier on, previously it had been on for like 4 days or so.
Server speedtest1.thinkbroadband.com
Date 05/01/10 23:45:28
Speed Down 320.90 Kbps ( 0.3 Mbps )
Speed Up 25.36 Kbps ( 0 Mbps )
Port 8095
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 2:30:24
Downstream 17,108 Kbps
Upstream 855 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 6.4 dB / 6.6 dB
Line attenuation (Down/Up) 24.5 dB / 12.3 dB
Output power (Down/Up) 21.1 dBm / 12.4 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 3107 / 17
CRC Errors (Down/Up) 36 / 2147480000
HEC Errors (Down/Up) nil / 272240
Error Seconds (Local) 204
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Looks like either the router or a line card fault. Can you try a different router? If not, you'll have to report it to the ISP.
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