Too little too late!!!

One of the biggest reasons for leaving BT broadband was the fact they made no effort to keep me as a customer when I went out of yearly contract on broadband. They gave me my mac number without a single comment or any effort to find why I wanted to leave.

Now in the space of 2 weeks I have received 3 letters trying to get me back as a customer.

The words horse, stable door & bolted come to mind.

One of the biggest reasons for leaving BT broadband was the fact they made no effort to keep me as a customer when I went out of yearly contract on broadband.

I can think of many other reasons for leaving BT

In reply to a post by JNeuhoff:

I can think of many other reasons for leaving BT

So can I but in the time I was with them on their anywhere package I had few problems.

They just had no interest what so ever in customer retention.

Edited by G4PYR (Wed 13-Jan-10 23:24:30)

G4PYR,
Out of interest what was their final offer?
Regards
jawdrops

In reply to a post by jawdrops:

G4PYR,
Out of interest what was their final offer?
Regards
jawdrops

The final offer was exactly what I had for the previous 18 months.

So you want to leave BT, and they give you a MAC with no problem then you complain that they did not offer some sort of inducement to stay with them. So is your real gripe that they would not offer cheaper BB to hang on to your custom? Why should they?

In reply to a post by systemx:

So you want to leave BT, and they give you a MAC with no problem then you complain that they did not offer some sort of inducement to stay with them. So is your real gripe that they would not offer cheaper BB to hang on to your custom? Why should they?

Not at all, what I was surprised at was that they did not even ask why I was leaving.