bt care?

What has happened to bt care? Hope they haven't been chopped!

In the past they've responded positively to probs posted here and tried to be helpful. But I posted a query to them on Tuesday and haven't had any response.

In reply to a post by spranglebolt:

What has happened to bt care? Hope they haven't been chopped!

In the past they've responded positively to probs posted here and tried to be helpful. But I posted a query to them on Tuesday and haven't had any response.

They seem to be active enough on the BT Care twitter account

http://twitter.com/BTCare

They are online in the forum right now

Edited by captain666 (Sun 31-Jan-10 16:47:50)

I expect they have been busy on their shiny new forums

http://community.bt.com/

In reply to a post by RandomJointer:

I expect they have been busy on their shiny new forums

http://community.bt.com/

Another site to bookmark then

They are still respomding to problems here - I say them the other day solve a problem for someone

Hi guys,

We're still on here so if you have any problems or require assistance with your services feel free to drop us an email to [email protected]. Spranglebolt, I notice from your post that you contacted us on Tuesday, apologies you did not receive a response. Drop me an email to the above address and I'll help sort your query out.

All the best,

Robbie

Will do!

In reply to a post by captain666:

In reply to a post by RandomJointer:

I expect they have been busy on their shiny new forums

http://community.bt.com/

Another site to bookmark then

The mods there seem to be "one thread or two short of a full forum" (in the "voucher short of a toaster" way)

It looks like people are not welcome to the BT Care forum unless they don't say nice things about BT. The fact that they might have provided a lot of peer to peer friendly support and advice to other customers in the past is not considered beneficial enough. If the forum member continues to dig deeper and asks questions that BT don't have an answer for, then the member is threatened or banned.

And in another oddity, the "Popular" threads are being "fixed". These are the threads voted for by members and displayed in a league table. The popular ones amongst the forum members were the interesting ones like one covering the subject of a process BT has to upgrade firmware on customer routers without the customer selecting for it to happen etc.

Seriously, the actual Mods themselves are ramping the votes for the threads they want to see at the top of the list. One thread was showing ONLY mods (4 of them) voting for a thread, whilst the actual BT customer members had not and had actually voted for the more interesting thread.

Anyone remember StopPhoulPlay.com? Looks like BT care forum is heading the same way LOL.