Line Fault/slow speed

We are on ADSL 2 Max Unlimited (8meg), and live 3 km from Norwich West Exchange. We never get faster speeds than 1 meg down, 300 kbps upstream. This often drops to one third of this at peak times. We have rung customer support and they have performed tests and admitted we have a fault on our line. We were told we should get 3 meg download at this distance from the exchange. Customer Support told us to ring Engineer Booking and request a visit. Engineer Booking offered us 8th April, when we will be away in holiday. When we asked for an alternative date, they said they have no other dates available, at this point in time. We rang again to see if we could get a more helpful response, and were told the same thing. What kind of customer service is this!!!

BT Speed test results:
download speed 920 kbps
connection rate 3776 kbps
upstream 448 kbps

IP profile: 1000 kbps

We have had this level of service for 3 years, and have made numerous complaints. On one occasion our download speed managed 2000 kbps for a few days immediately following a "repair", but since dropped back to 1 meg.

Is it worth changing ISP, or are we stuck with this speed until Virgin installs optical?
If not, what is the trick to get BT to attend to line faults?

Thanks

Hi Martin

Take a look at this link http://tinyurl.com/ylm7tag

If it doesn't help email me at [email protected] and I can have this looked into for you.

Cheers

Stuart

Thanks Stuart. I unplugged the Playstation and the line speed increased to 1700 kbps, even though it was switched off during the previous test. I connected directly to the test socket and got a reading of 1963 kbps. (at 5 pm on Sunday evening.)

I have one telephone connected in the house, with a wireless extension upstairs. Does this mean a Broadband accelerator will make no difference?

The hub is connected by the standard cable directly to the socket, with no extension cabling. All our computers are connected via wifi. Is it worth asking for futher tests to be made on the line, or is this the best I can expect from a 3700 kbps connection?