Great Service

My download speed dropped to 1mbps 2 days ago, rang BT Broadband help desk at 19:00 last night was speaking to an Indian operative within 1 min.
They did a line check said problem was at exchange the fault would be fixed today and would ring me back to confirm problem fixed. Checked my download speed at 13:00 today, speed back to better than before fault at 5 mbps which is average for my location. They also rang back as promised.

Well done BT Broadband.

See they can do it. :0)

should this post be allowed ?


only kidding nice to see they sorted your problem asap just goes to prove it can be done on occasion.

They certainly can same here reported a connection outage at 1245 am call back less than two hours later saying fault at exchange being worked on two hours later call to say fault cleared again well done BT

Wow, just a shame the rest of Bt is not like that.

a work mate of mine have been having line problems since before May and Bt have now sent 5 engineers down, two in the last couple of days and have now at long last realised that the fault is not internal, but external. Well done BT, it only taken 4 months or so. I worked out it was outside in the first day he started to have problems.

Now how long will it take for Bt to fix it?

My experience of BT Infnity customer service has been positive so far, on both occasions put through to a UK call centre and problems sorted.