Are BT trying to fob me off ?

For the last 4 days our connection has gone mega slow. Usual download rates of 600KB/s at now 20KB/s.

This is a business line and we don't over use the line.

Now after over an hour in contact and them running various tests the conclusion is

'we recently changed your line with regard the 'signal to noise ratio' to make your line more stable. Leave it connected for 6 days and it will become much better and it will settle to its maximum stable rate'

bear in mind this line has been fine for 2+ years.

Are they fobbing me off?

I've changed router and microfilters so it must be a BT issue...

Can you post your line stats from the BT hub or whatever router you are using?

Also the full results from the BT Performance (mis-reporting) Test to see if that sheds any light.

Here you go, funny thing is that I have a second line here and the connection is superb.

modem diagnostic
noise margin upstream: 28 db
output power downstream: 17 db
attenuation upstream: 6 db
tone 0- 31: 00 00 00 04 56 78 88 88 78 87 77 77 66 65 43 20
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
noise margin downstream: 10 db
output power upstream: 12 db
attenuation downstream: 13 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 24 57 9a bc cd dd dd dd dd dd dd dd dd dd dd dc
tone 64- 95: 0c cc cc cc cc cc cc cc cc cc cc bb bb bb bb bb
tone 96-127: bb bb bb bb bb bb bb bb bb bb bb bb bb bb bb bb
tone 128-159: ba aa ab aa aa aa aa aa aa aa aa aa aa aa aa aa
tone 160-191: aa aa aa aa aa aa aa a9 aa aa 99 99 99 99 99 99
tone 192-223: 99 99 99 99 99 99 99 99 99 99 99 99 99 98 99 99
tone 224-255: 99 99 99 99 99 99 99 aa aa aa ab bb bb bb bb ba
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
LAN Information:
IP Address: 192.168.0.1
IP Subnet Mask: 255.255.255.0

BT test results
gets to 96% and then says threads = 4 ...

Don't need the tone info, but do need the connection speeds up and down.

Also is it ADSL or ADSL2+ (Mode: G.DMT/G.992.1/G.992.5)

The line should be good for 8Mbps connection on ADSL and 24Mbps on ADSL2+.

ah sorry,

DSL Up 8128 kbps / 448 kbps

Here's a different speed test

http://www.speedtest.bbmax.co.uk/results.php?t=12838...

from the little info you have provided it seems like you had a resynch wich took you out side of your BRAS profile and have synched back to the correct synch now unfortunatley due to BT Wholsales systems it now takes a full 5 days of stable connection to get back to your full throughput on the right profile, if you read robertos website about ip profiles you will get the idea.