BT - STILL NOT CONNECTED 1 MONTH AFTER ACTIVATION DATE

I ordered BT broadband on 31st July, activation date was 9th August, and here I am 9th September and still waiting for them to get it to work.
I have a daily phone calls with them, for them to say along the lines, �sorry it should be resolved within the next 24hrs, but as of yet nothing.
Have had 3 engineer visits (after I requested them because nothing seemed to be getting sorted remotely) over this period, with the last visit on Wednesday. This engineer did at least identify my problem as a mapping issue, and my connection will need a rebuild�or if that doesn�t work a re supply should sort it, 2 more days for that he said.
Its does seem unacceptable to have to wait nearly a month, for them to identify, what I would have thought a fairly simply problem, at the exchange/BT Broadband side of things, then still wait more days after fault identified � still maybe tomorrow I might see that nice blue �b� light on the Hub glowing for the first time!

Hi Markill

Sorry to hear about the delay you have been having in getting activated.

I can have this looked into for you. Drop me an email to [email protected] with your BT account number and a link to this thread.

Thanks

Stuart

Fixed (at last) today, approx 30 phone calls to Faults (15/20mins each) 2 emails of complaint to BT, 3 enquiring emails, 3 engineer visits, then at last someone from BTCare sees my message on here, & decides to look at my problem ...then this evening blue light comes on for the first time on the Home Hub!

Ordered 31st July -Activated 9th August - Connected 13th September.

Well at least you have service, but the trouble is they now happily collect your money for however long your contract is.

So they have no incentive to stop it happening again .

Not a lot you personally can do about that, but it's a poor show.

In reply to a post by markill:

Fixed (at last) today, approx 30 phone calls to Faults (15/20mins each) 2 emails of complaint to BT, 3 enquiring emails, 3 engineer visits, then at last someone from BTCare sees my message on here, & decides to look at my problem ...then this evening blue light comes on for the first time on the Home Hub!

Ordered 31st July -Activated 9th August - Connected 13th September.

Similar to my parent's experience. At least BTCare seem to be able to get things moving (which is better than their last ISP) but why all the cock-ups in the first place?

why all the cock-ups in the first place?

Because it's BT

and Openreach

In reply to a post by markill:

Fixed (at last) today, approx 30 phone calls to Faults (15/20mins each) 2 emails of complaint to BT, 3 enquiring emails, 3 engineer visits, then at last someone from BTCare sees my message on here, & decides to look at my problem ...then this evening blue light comes on for the first time on the Home Hub!

Ordered 31st July -Activated 9th August - Connected 13th September.

Sounds like a Mastercard advert....... Just ad the word priceless to the end of that post and it could had been