Option 3 contract up for renewal

Hi Guys,

This time last year I rang about a router problem and probably mentioned might look at O2, and was put through to a UK call centre and was offered £7.50 a month off my Broadband bill and got a new HomeHub2.

I remember the woman telling me to ring them up again near the time of renewal to negotiate another deal. But I just cant remember what department I spoke to,

Does anyone have a contact number (not India) that I can call and get another good deal.

Thanks in advance

Simon

In reply to a post by Simon888:

Hi Guys,

This time last year I rang about a router problem and probably mentioned might look at O2, and was put through to a UK call centre and was offered £7.50 a month off my Broadband bill and got a new HomeHub2.

I remember the woman telling me to ring them up again near the time of renewal to negotiate another deal. But I just cant remember what department I spoke to,

Does anyone have a contact number (not India) that I can call and get another good deal.

Thanks in advance

Simon

Hi there,

Give them a call on 0800 800 150, navigate the menus for "Billing" and the department you need to ask for is "Customer Options Team".

I hope this info helps.

Edited by Basenji (Thu 27-Jan-11 22:42:03)

0800 800 030 pick the i want to leave bt option

Just an update. Just called BT and the price they have quoted me is £23.60 inc VAT a month

That is £13.60 a month for the phone line and £10 for Broadband Option 3. So impressed with that.

Thanks

Simon

I did exactly what you did, as some kind soul here suggested, saying it was worth my while to pay up for termination and transfer to Virgin, etc etc, in view of poor service. But l've only achieved £26.60. What a bummer!

Do what I did earlier, simply dial 150 on your BT phone. Go through the usual 'press this number' stuff and finally ask for Customer Services then ask for COT.

But be prepared to negotiate/haggle, I've just almost halved what I've been paying AOL!

Result

OK, I deduce that you are happy to pay the going rate for a provision you regard as acceptable. I'd do the same. So that's fine, unless like me and many others you're getting an unsatisfactory service, in which case it seems entirely reasonable to look for a reduction pending being able to get an improvement, from bt or an alternative.

In agreeing a reduction bt is tacitly accepting that there might just be reasons why punters like me are genuinely unhappy.

Edited by deleted (Sat 19-Feb-11 22:11:23)