OK, I deduce that you are happy to pay the going rate for a provision you regard as acceptable. I'd do the same. So that's fine, unless like me and many others you're getting an unsatisfactory service, in which case it seems entirely reasonable to look for a reduction pending being able to get an improvement, from bt or an alternative.
In agreeing a reduction bt is tacitly accepting that there might just be reasons why punters like me are genuinely unhappy.
But at the end of the day the " unsatisfactory service" as you call it is only by your standards. Not everyone thinks the same.
At the end of the day read any ISP's terms and conditions and it says two things. Firstly " ADSL is always on but not always available" and that Broadband (unlike phone services) is not a right and is not a guaranteed service) And that's just the way it is. Remember BT are no longer obligated to provide broadband or phone to anyone. Thank our government for that as they released them from this in 2009.
Maybe people should understand how it works more before they start to state what is and is not satisfactory (generalising that NOT aimed directly at you) Personally I have a 5MB line and if it's slow and I want to download something ( which is most evenings) then I go and read a book or spend time with my family and just let it run. I've had 100MB cable and trust me it's not all that.
I have only ever made someone see this point once in my 5 years on the helpdesk of an ISP and that was managed because I pointed out that If your car breaks down or gets written off you don't go back to the last petrol station and demand your money back because you are unable to use it.
Edited by pcoventry76 (Sat 19-Feb-11 22:11:23)