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Standard User Spikester84
(learned) Sat 05-Feb-11 11:48:43
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Speed has went right down?


[link to this post]
 
Hi guys,

I'm really in a predicament here. So we have been BT broadband customers for the last 2 years, and had no problems with the internet, speed is a constant 6.9meg so we have been happy, but all of a sudden on Thursday night I was watching Sky Player and the connection went so bad that it wouldn't load anything!

I tried to get a speed test online, but it is so slow that it wont even load that up. I have contacted BT and they said there is a fault with the line, but nothing seems to be getting done at all! This is really disgusting, as we pay for BT Vision as well, and can no longer use the 'On Demand' stuff as the internet is so slow.

I have been in contact with BT a few more times over the last day or so and all they tell me is to wait 24hours, which is annoying as this is my weekend and have basically no internet. I have e-mailed BT_Care about this, but as yet have heard nothing.

I really don't see how my phoneline can be fine for the last 2 years, and now this happens for no reason. Please can someone help??

Here is my router stats, if that helps:

Downstream 8,128 Kbps
Upstream 448 Kbps

ADSL Settings

VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 10.6 dB / 25.0 dB
Line attenuation (Down/Up) 26.5 dB / 14.5 dB
Output power (Down/Up) 14.0 dBm / 1.8 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 3
CRC Errors (Down/Up) 730 / 6
HEC Errors (Down/Up) 2386 / 4
Error Seconds (Local/Remote) 528 / 5
Standard User RobertoS
(sensei) Sat 05-Feb-11 11:55:18
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
Stats look fine frown.

The only thing of any use at the moment is the BT Performance Test to see if it is just a screwed up profile.

Have you tried turning the router (HH?) off for 20-30 minutes? That can clear some problems. But don't do it more than once.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Spikester84
(learned) Sat 05-Feb-11 12:02:59
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
RobertoS

The BT Performance Test won't even load, I managed to get some kind of old speed test to work, and it is going up and down like crazy! Like it goes to say 300kbps then all the way down to 4kbps, then up to 500kbps, then down to 7kbps.

I'm just frustrated with BT, as now we have been told that nothing will be done until Tuesday(if they have to send an engineer) I really don't want them to send an engineer over, as I don't think there can be any major problem with the phoneline since it has been working for over 2 years now without problem!?

As for switching the router off, well on the Thirsday night that this happened, I took the power out for 10 seconds, then back on, and still the speed is awful, then we left it switched off all night, until Friday, but again still slow. Lastly I pressed the reset button on the router to see if that worked, but still the same???

Steve


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Standard User RobertoS
(sensei) Sat 05-Feb-11 12:20:02
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
Off all night would have sorted most things of that kind.

Have you got a phone socket that looks like this if you take the bottom half off as shown?

If so, carefully remove it, as there may be wires attached as you can see, and try a (preferably corded not cordless) phone into the test socket on the wall at the back.

Then try the quiet line test from there. 17070 Option 2. Is it noisy?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Spikester84
(learned) Sat 05-Feb-11 12:31:24
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
RobertoS

I have just done that now, and there was no noise, it was quiet. Not sure if thats good or bad?

Steve

P.S. One thing that BT did say is that the IP Profile doesn't match the line.
Standard User RobertoS
(sensei) Sat 05-Feb-11 12:38:00
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
It's good in that it means there is no voice fault.

It's bad in that if there was a voice fault you would have reported that to the phone people not the broadband, and it would have got sorted out. That almost certainly would have fixed the broadband.

It sounds as though you have a very low IP Profile that you would expect to have self-corrected by now, given the 8128kbps sync. The gremlins got news that you were thinking of TalkTalk.

Sorry, I've run out of ideas for now frown.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Spikester84
(learned) Sat 05-Feb-11 12:49:03
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
Yeah, but really the only reason we were thinking of TalkTalk is because they are the only LLU on my exchange, and could do with the better speeds/pings.

I don't think it can be the IP Profile, as if it was would it not be a steady low speed, it is flickering like hell!

Are you saying that BT have caught wind about possibly moving to TalkTalk and delibrately done something to my internet?

Steve
Standard User RobertoS
(sensei) Sat 05-Feb-11 12:54:40
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
In reply to a post by Spikester84:
Yeah, but really the only reason we were thinking of TalkTalk is because they are the only LLU on my exchange, and could do with the better speeds/pings.
You can get partial LLU from vivaciti via Opal Wholesale. Surfwise Variety.
I don't think it can be the IP Profile, as if it was would it not be a steady low speed, it is flickering like hell!
Most speedtesters are Ookla based and very unreliable, particularly at low speeds. They get buffering happening inside your firewall/anti-virus. Try the thinkbroadband one.
Are you saying that BT have caught wind about possibly moving to TalkTalk and delibrately done something to my internet?
Nope. It was just a joke as there isn't much for you to laugh at.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Spikester84
(learned) Sat 05-Feb-11 13:56:16
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
My Broadband Speed Test

Date 05/02/11 13:53:51
Speed Down 68.04 Kbps ( 0.1 Mbps )
Speed Up 352.74 Kbps ( 0.3 Mbps )
Port 8095


This is the speed I'am getting right now!

This just isn't on at all! I hope BT_Care can help, they are alot better than calling customer support(which have done nothing for me!)

Steve

Edited by Spikester84 (Sat 05-Feb-11 13:56:51)

Standard User Spikester84
(learned) Sat 05-Feb-11 14:17:20
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
Finally got the BT broadband test to work (took a long time to load) Here is the results:

Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

So the BT Technical department lied to me about my IP Profile, as it has always been 7150 Kbps! Which is correct for my normal speed test results of 6.9meg!

Only thing I can think of now is that the router is faulty??

Steve
Standard User MrGrumpy
(eat-sleep-adslguide) Sat 05-Feb-11 16:10:00
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
got another to test or borrow ? Always handy keeping a backup!

Regards

MrG

Remember: Amateurs...built the ark.
Professionals...built the Titanic


All spelling and grammatical errors are left in on purpose
Standard User RobertoS
(sensei) Sat 05-Feb-11 16:57:11
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
What speed do BT Broadband slow you down to if you exceed the FUP?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Spikester84
(learned) Sat 05-Feb-11 17:16:18
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
Had a call from the great BT_Care guys, and this is getting sorted out. It is a throughput issue, and should be dealt with, within the next 48hours.

I will keep you guys updated, and hopefully (fingers crossed) this will be sorted by mid next week smile

Big thanks to BT_Care

Steve
Standard User Spikester84
(learned) Sun 06-Feb-11 18:46:21
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
Great, fantastic, amazing news!!!

Everything went back to normal late last night, so i'm a happy bunny now.

Great work byt BT_Care, I thank you smile

My Broadband Speed Test

Steve
Standard User RobertoS
(sensei) Sun 06-Feb-11 18:56:45
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
Great smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Noa
(newbie) Sun 06-Feb-11 19:11:28
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
This sounds very much like the same problem I have. I've been a Bt customer for years and only recently have I started having terrible problems with low bandwidth in the evenings and at weekends.

My line stats have always been excellent (I live 180m from the exchange), and normally I max out my connection at around 6mb/s. I have not gone over the FUP usage limit or anything like that so it should not be a throttling issue. Right now I get around 0.5mb/s and anything remotely strenuous makes my connection unusable.

I was going to cancel my contract but seeing as though someone had success here (trying to call support is waste of time and energy), I thought I'd give it a go.

Some stats:

Connection Information
Line state Connected
Connection time 3 days, 21:00:46
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.8 dB / 23.0 dB
Line attenuation (Down/Up) 6.5 dB / 4.0 dB
Output power (Down/Up) 15.3 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 1721 / 8
CRC Errors (Down/Up) 7 / 5
HEC Errors (Down/Up) 16 / 0
Error Seconds (Local/Remote) 6 / 1

Download speedachieved during the test was - 652 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

Should I email BT_Care also? Is that the username on the forum?
Standard User bap1ow
(experienced) Sun 06-Feb-11 19:31:43
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Re: Speed has went right down?


[re: Spikester84] [link to this post]
 
In reply to a post by Spikester84:
Finally got the BT broadband test to work (took a long time to load) Here is the results:

Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

So the BT Technical department lied to me about my IP Profile, as it has always been 7150 Kbps! Which is correct for my normal speed test results of 6.9meg!

Only thing I can think of now is that the router is faulty??

Steve


My Hub is faulty wireless side doesn’t work anymore told BT that my netgear works ok, a lady said keep using the netgear and keep the hub as a spare.
I think Bt have stopped replacing faulty Hubs

Bap
Standard User Spikester84
(learned) Sun 06-Feb-11 21:59:16
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
In reply to a post by Noa:
This sounds very much like the same problem I have. I've been a Bt customer for years and only recently have I started having terrible problems with low bandwidth in the evenings and at weekends.

My line stats have always been excellent (I live 180m from the exchange), and normally I max out my connection at around 6mb/s. I have not gone over the FUP usage limit or anything like that so it should not be a throttling issue. Right now I get around 0.5mb/s and anything remotely strenuous makes my connection unusable.

I was going to cancel my contract but seeing as though someone had success here (trying to call support is waste of time and energy), I thought I'd give it a go.

Some stats:

Connection Information
Line state Connected
Connection time 3 days, 21:00:46
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.8 dB / 23.0 dB
Line attenuation (Down/Up) 6.5 dB / 4.0 dB
Output power (Down/Up) 15.3 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 1721 / 8
CRC Errors (Down/Up) 7 / 5
HEC Errors (Down/Up) 16 / 0
Error Seconds (Local/Remote) 6 / 1

Download speedachieved during the test was - 652 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

Should I email BT_Care also? Is that the username on the forum?




Why do I get better speeds than you, when you are closer to your exchange than i'am to my exchange?

Steve
Standard User RobertoS
(sensei) Sun 06-Feb-11 22:08:18
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
A daytime reconnection has a slight chance of fixing it, as routers and exchange equipment can get messed up occasionally. Rather than just an immediate disconnect/reconnect a 30-minute switch-off of the router can be best, as that allows most exchange equipment to clear the connection fully.

Are you testing the speed connected wired or wireless to your router? Wireless can suffer very badly from other local ones, so if a close neighbour has just set one up that could be a factor.

Both the above are just routine things to check. Otherwise it does look as though you may have a similar problem to the OP, so a PM to BT_Care with your BT user name and account number, with a link to your post here, cannot do any harm smile. Perhaps tomorrow one will see your post anyway.

Good luck.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Noa
(newbie) Sun 06-Feb-11 22:26:10
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
Not using wireless, and the hub is connected directly to the test socket so it's not an internal issue.

I'll send my details to BT_Care, cheers.
Standard User Noa
(newbie) Mon 07-Feb-11 16:45:07
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
Getting 6.0mb/s at 3pm, hope it holds out or at least doesnt drop to near zero this evening, I'll be delighted.
Standard User geordiekris
(experienced) Mon 07-Feb-11 18:43:13
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
1 meg during peek periods only

my name has been changed to save me from more company disciplinary procedures.

whatever i say is my thoughts and not those of the company i work for
Standard User Noa
(newbie) Mon 07-Feb-11 18:58:14
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Re: Speed has went right down?


[re: geordiekris] [link to this post]
 
Yep back to 0.6mb/s at 7pm, 10% of what it was earlier in the day.
Standard User geordiekris
(experienced) Mon 07-Feb-11 19:29:57
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
so what btbb package are you on ?

becuase if you have over used and are being fuped then a connection of 1 meg at peek period is right !

my name has been changed to save me from more company disciplinary procedures.

whatever i say is my thoughts and not those of the company i work for
Standard User Noa
(newbie) Mon 07-Feb-11 19:33:02
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Re: Speed has went right down?


[re: geordiekris] [link to this post]
 
Option 3, as I understand it that's 300 GB/month now, I didn't even use 100 last month, and this is the third month in a row I've had terrible peak hours bandwidth.
Standard User geordiekris
(experienced) Mon 07-Feb-11 19:47:39
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
yep same here as i understand it the fup is 300 gig now, what are you basing the connection speed on a download via p2p or torrent ? or news net try going to http://www.nvidia.com/content/global/global.php and download the latest gforce graphics drivers just save the file to dek top your not going to run it. see what speed the file comes down at. The reason why i recommend this is its a legit download and they seem to have the best server speed i have come across currently getting 239kbs wich is right for my current 2.5 meg profile

my name has been changed to save me from more company disciplinary procedures.

whatever i say is my thoughts and not those of the company i work for
Standard User Noa
(newbie) Mon 07-Feb-11 21:35:15
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Re: Speed has went right down?


[re: geordiekris] [link to this post]
 
I use any of the http based speed testers including this one.

125kB/s from the Nvidia site, 1.1 meg on the speedtest. Nowhere near what I'm used to getting, it's throttling/congestion. I PMed BT_Care last night and haven't had a response yet.
Standard User geordiekris
(experienced) Tue 08-Feb-11 20:34:44
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
have you checked on the speedtester.bt.com site to see what ip profile you have for your connection ? i understand throtteling/congestion isues but unless you are being fupped cant see them restricting you that badly esp as you were only getting 125kbs from the nvidea donwload by the way that mathces the 1.1mb speed test result.

my name has been changed to save me from more company disciplinary procedures.

whatever i say is my thoughts and not those of the company i work for
Standard User RobertoS
(sensei) Wed 09-Feb-11 00:18:05
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
In reply to a post by Noa:
I use any of the http based speed testers including this one.

125kB/s from the Nvidia site, 1.1 meg on the speedtest. Nowhere near what I'm used to getting, it's throttling/congestion. I PMed BT_Care last night and haven't had a response yet.
If by "this one" you mean the tbb Java speedtester, that doesn't use http. I don't think the Flash one does either.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Noa
(newbie) Fri 11-Feb-11 19:48:48
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
The details don't particularly matter, there's no disparity in the results regardless of how I test it.

I had a response from BT_Care, saying all is ok, I'm pretty sure throttling would have been mentioned if I was subjet to it.

Download speedachieved during the test was - 489 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

It's obviously not ok, and my ip profile is fine. I guess it must be congestion, to the tune of a 90% bandwidth reduction during peak hours.
Standard User geordiekris
(experienced) Fri 11-Feb-11 20:42:35
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
with your ip profile and the rate you are getting its not fine and needs to be reported as a fault as that is unacceptable performance and bt_care need to raise this for you.

Also in regards to throtteling that is bt wholesales speedtest and as such removes you from the isp restrictions whilst you are testing.

my name has been changed to save me from more company disciplinary procedures.

whatever i say is my thoughts and not those of the company i work for
Standard User RobertoS
(sensei) Fri 11-Feb-11 22:27:02
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
Sounds like throttling to me.They are unlikely to volunteer that info. May even deny it when first asked. Have you any idea of your download and upload volumes?

Don't forget many P2P systems keep running even if you aren't actively using them. Even playing a BBC iPlayer stream like the tennis can keep downloading after you close it, as I found to my horror the other day. Only closing the browser completely killed it.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User Noa
(newbie) Sat 12-Feb-11 15:18:04
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Re: Speed has went right down?


[re: RobertoS] [link to this post]
 
I've used 27GB in 11 days this month, I'd say that's typical of my usage, there's no way I'm going over my FUP limit. I don't use any P2P software so I doubt my upload amount is very significant.

I haven't had a warning email either, I presume they still send those out... I had one about a year ago, sometime at the end of the month saying I was 10GB away from breaking the limit at the time.

BT_Care has replied to me via PM and has passed the problem on as a fault:

Thank you for running that test. Looking at that result your Broadband does seem to be performing below the acceptable level. I have reported a fault to our suppliers and they are currently investigating this and have made a few adjustments to your line.


Fingers crossed.
Standard User RobertoS
(sensei) Sat 12-Feb-11 15:20:33
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Re: Speed has went right down?


[re: Noa] [link to this post]
 
smile
Hope you get it sorted.

But I don't use P2P either. Just "Watch now" on the BBC site. That streams, and doesn't necessarily stop when you close that window. As I described.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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