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ISP Representative BT_Care
(isp) Sun 20-Feb-11 12:35:00
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Hi Seansmit17,

I would like to take a look at your broadband fro you. Please could you drop me an email with your BT account details and a link to this thread? My email address is [email protected]

Thanks

Paddy,
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Seansmit17
(eat-sleep-adslguide) Sun 20-Feb-11 14:31:02
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Re: 1mb speed, 8mb line


[re: BT_Care] [link to this post]
 
Thanks, Email sent

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Mon 21-Feb-11 23:03:53
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Re: 1mb speed, 8mb line


[re: BT_Care] [link to this post]
 
Been on the phone to bt tech again last night.. what ever was wrong was "fixed" and speeds where ok for a few hours this afternoon, they are now back down to as slow as it was before..

The BT speedtester showed up as red for both tests.. its getting silly now. What the hell is going on?

I dont want to have to ring BT again as the "tech support" dont have a clue what they are doing!!!!!!

One took control of my PC and couldent even find the line stats on the BT HH.. if i cant even manage such a simple task why on earth would i have any hope in having this issue fixed.

BT 8MB


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Standard User highet
(regular) Tue 22-Feb-11 19:02:53
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
same here - syncing at 5500 according to bt speedtester but getting speeds of 600-800 - assumed it was just network congestion but its still pretty [censored] poor
Standard User Seansmit17
(eat-sleep-adslguide) Tue 22-Feb-11 21:53:07
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Still slow and about unusable.. just look at this:

http://i79.photobucket.com/albums/j125/seansmit17/bt...

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Fri 25-Feb-11 12:43:00
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Got an engineer coming on Monday... that will be fun

BT 8MB
ISP Representative AA_Stuart
(isp) Fri 25-Feb-11 12:55:22
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Hi,

The most likely issue is that you VP is congested or some other type of congestion within BT.

As you sync speeds are in the 4544kbps - 8128kbps range then if you can get a BT speedtest showing a throughput of less than 2000kbps, then BT are meant to investigate any issue within their network under their SLA throughput agreement.

It might be worth giving the fault desk another shout and demanding the fault gets sent to complex faults so the VP can be investigated.

--
AAISP
Technical Support
03333400999
[email protected]aisp.net.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Seansmit17
(eat-sleep-adslguide) Fri 25-Feb-11 19:24:46
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Re: 1mb speed, 8mb line


[re: AA_Stuart] [link to this post]
 
Hi thanks, speeds are below the 600k threshold shown on the bt speedtester....

Would it be worth ringing them before the enginner comes out to me or can the enginner look into the VP Capacity issue..

Its just odd that the speed issues came on like some one flipped a switch. it was fine one day then not the next. frown

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Fri 25-Feb-11 19:26:30
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Also:

Results: Pontybodkin
Code: WNPBK
County: Clwyd
Enabled: 11 Feb 2004
Market: 1
Virtual paths: Green
There are currently no known capacity problems on your exchange. There may still be an exchange problem, however BT are not currently reporting that they are aware of it. Please contact Support if you are having speed problems, who can advise further.

Record last updated: 11 Feb 11

BT 8MB
Standard User krazykizza
(fountain of knowledge) Fri 25-Feb-11 20:34:24
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Alot changes in two weeks, so the VP info could of changed.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
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