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Standard User Seansmit17
(eat-sleep-adslguide) Sat 05-Mar-11 12:28:43
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Re: 1mb speed, 8mb line


[re: CloudedBrains] [link to this post]
 
can you PM his email?

Also, a phone number for the complaints team would help.

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Sun 06-Mar-11 17:21:13
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Im using the 3G connection on my mobile to get my laptop on the net and post here... the BT BB connection is that [censored] slow.

My mobiles 3g connection is beating a wired 8Mb ADSL connection..

AND mobile signal where i live is pants!!!

GET YOUR ASS IN GEAR BT.. really, what is it going to take to get this fixed?

First thing tomorrow im on the phone to otelo and ofcom if thats what its going to take to get this sorted out.

I, and my 3 house mates are NOT happy and fed up with this now. 4 weeks its been going on now, enough is enough

BT 8MB
Standard User jdowning640
(member) Sun 06-Mar-11 18:50:30
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Email the CEO of BT - he and his 'ELC - Executive Level Complaints' team sorted me out with an engineer the next day who apparently was sent out especially for me and it seemed like he was one of their best guys.

Say to him that you are going to complain to Ofcom. I was in a similar situation although three engineers didn't show and I'm still getting issues with high latency (in it's tens of thousands) although their overseas call centre doesn't even know what latency is. I'm afraid to email him again though as I might seem annoying.

[email protected]

That's his email address - give him a link to this thread so he can see a detailed view of your problems.

Edited by jdowning640 (Sun 06-Mar-11 18:51:00)


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Standard User Seansmit17
(eat-sleep-adslguide) Tue 08-Mar-11 23:46:34
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Its amazing what an email to the right person will do xD

2 Days after emailing Mr Ian, we have been switched to a new VP and speeds are back up to 8mb once again.
My Broadband Speed Test
Now... why couldn't the overseas call centers of done this in the first place...

BT 8MB

Edited by Seansmit17 (Tue 08-Mar-11 23:49:35)

Standard User Seansmit17
(eat-sleep-adslguide) Sat 17-Mar-12 19:15:50
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Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Speeds been slow again for a while..

Got the problem fixed.. it was the [censored] HH!

Got a new one from BT and speed is 8mb all the time even in the evening

BT 8MB
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