User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread
Standard User Seansmit17
(eat-sleep-adslguide) Sat 12-Feb-11 19:13:45
Print Post

1mb speed, 8mb line


[link to this post]
 
Anyone else having speed issues this week?

The past week the speed here has been terrible. barely getting 1mb.

Line stats are good as they always have been. Cant figure out whats going on.

Rang BT last night they say there is nothing wrong as per usual.

Any suggestions on what we can do about this?

BT 8MB
Standard User andyboygsi
(member) Sat 12-Feb-11 19:15:40
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
where r u

these comments are my own and in no way represent any company that i may or may not be linked too.

BTBroadband
Standard User Seansmit17
(eat-sleep-adslguide) Sat 12-Feb-11 19:19:58
Print Post

Re: 1mb speed, 8mb line


[re: andyboygsi] [link to this post]
 
North Wales, Leeswood, Done a test:

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
1451 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 1451 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

2. Assured Rate Test: -provides background information.

Download Speed
594 Kbps

0 Kbps 600 Kbps
Max Achievable Speed

Download speedachieved during the test was - 594 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

BT 8MB

Edited by Seansmit17 (Sat 12-Feb-11 19:30:06)


Register (or login) on our website and you will not see this ad.

Standard User Seansmit17
(eat-sleep-adslguide) Tue 15-Feb-11 16:40:30
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Speeds went back to normal for a while but are now slow again, barely making 2mb here, and with a house of 4 people that use the net at the same time its getting to be unusable frown

BT 8MB
Standard User geordiekris
(experienced) Wed 16-Feb-11 12:51:36
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
ip profile is right for your synch so your throughput is pants you need to report a faukt with thd to make them aware that you are not acheving your MSR remeber the BTW speedtester takes you outside the bt retail traffic management systems.

my name has been changed to save me from more company disciplinary procedures.

whatever i say is my thoughts and not those of the company i work for
Standard User RobertoS
(sensei) Thu 17-Feb-11 10:34:17
Print Post

Re: 1mb speed, 8mb line


[re: geordiekris] [link to this post]
 
Surely MSR is to do with the sync speed, not the throughput? He's sync'ed at 8128kbps.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.

Edited by RobertoS (Thu 17-Feb-11 10:34:34)

Standard User Seansmit17
(eat-sleep-adslguide) Fri 18-Feb-11 22:20:33
Print Post

Re: 1mb speed, 8mb line


[re: RobertoS] [link to this post]
 
been on the phone to BT tonight... what a fun phone call that was..

Guy we spoke to insisted that we are getting 8128kbps and did not seem to comprehend that, that is the speed the HH is connected at not the speed we are getting.

Bt speedtester tonight shows 1033kbps on the first test and 800kbps on the second

Clearly something wrong..

He has, from what i could understand him say, rest the IP/BRAS profile

Speeds tonight are ranging from 0.5mb to 4mb at the most with pings of 70ms+

Its getting silly now as we have had these [censored] throughput issues for about 2/3 weeks now

BT 8MB
Standard User geordiekris
(experienced) Sat 19-Feb-11 00:29:44
Print Post

Re: 1mb speed, 8mb line


[re: RobertoS] [link to this post]
 
Quite right however he should be acheving his profile rate via the BTw tester remeber this is outside of bt retails traffic management sytems so they should report a fault to btw who will blindly ignore it and send it back

my name has been changed to save me from more company disciplinary procedures.

whatever i say is my thoughts and not those of the company i work for
Standard User RobertoS
(sensei) Sat 19-Feb-11 12:39:07
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
How long since you turned the router off for 20 minutes?

Or even a simple reboot if that is too long tongue.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre.

Edited by RobertoS (Sat 19-Feb-11 12:39:42)

Standard User Seansmit17
(eat-sleep-adslguide) Sat 19-Feb-11 13:43:48
Print Post

Re: 1mb speed, 8mb line


[re: RobertoS] [link to this post]
 
re reset the router last night, and even tried an older white HH but it made no difference to the speeds at all. Still slow today as well

BT 8MB
ISP Representative BT_Care
(isp) Sun 20-Feb-11 12:35:00
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Hi Seansmit17,

I would like to take a look at your broadband fro you. Please could you drop me an email with your BT account details and a link to this thread? My email address is [email protected]

Thanks

Paddy,
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Seansmit17
(eat-sleep-adslguide) Sun 20-Feb-11 14:31:02
Print Post

Re: 1mb speed, 8mb line


[re: BT_Care] [link to this post]
 
Thanks, Email sent

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Mon 21-Feb-11 23:03:53
Print Post

Re: 1mb speed, 8mb line


[re: BT_Care] [link to this post]
 
Been on the phone to bt tech again last night.. what ever was wrong was "fixed" and speeds where ok for a few hours this afternoon, they are now back down to as slow as it was before..

The BT speedtester showed up as red for both tests.. its getting silly now. What the hell is going on?

I dont want to have to ring BT again as the "tech support" dont have a clue what they are doing!!!!!!

One took control of my PC and couldent even find the line stats on the BT HH.. if i cant even manage such a simple task why on earth would i have any hope in having this issue fixed.

BT 8MB
Standard User highet
(regular) Tue 22-Feb-11 19:02:53
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
same here - syncing at 5500 according to bt speedtester but getting speeds of 600-800 - assumed it was just network congestion but its still pretty [censored] poor
Standard User Seansmit17
(eat-sleep-adslguide) Tue 22-Feb-11 21:53:07
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Still slow and about unusable.. just look at this:

http://i79.photobucket.com/albums/j125/seansmit17/bt...

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Fri 25-Feb-11 12:43:00
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Got an engineer coming on Monday... that will be fun

BT 8MB
ISP Representative AA_Stuart
(isp) Fri 25-Feb-11 12:55:22
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Hi,

The most likely issue is that you VP is congested or some other type of congestion within BT.

As you sync speeds are in the 4544kbps - 8128kbps range then if you can get a BT speedtest showing a throughput of less than 2000kbps, then BT are meant to investigate any issue within their network under their SLA throughput agreement.

It might be worth giving the fault desk another shout and demanding the fault gets sent to complex faults so the VP can be investigated.

--
AAISP
Technical Support
03333400999
[email protected]
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Seansmit17
(eat-sleep-adslguide) Fri 25-Feb-11 19:24:46
Print Post

Re: 1mb speed, 8mb line


[re: AA_Stuart] [link to this post]
 
Hi thanks, speeds are below the 600k threshold shown on the bt speedtester....

Would it be worth ringing them before the enginner comes out to me or can the enginner look into the VP Capacity issue..

Its just odd that the speed issues came on like some one flipped a switch. it was fine one day then not the next. frown

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Fri 25-Feb-11 19:26:30
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Also:

Results: Pontybodkin
Code: WNPBK
County: Clwyd
Enabled: 11 Feb 2004
Market: 1
Virtual paths: Green
There are currently no known capacity problems on your exchange. There may still be an exchange problem, however BT are not currently reporting that they are aware of it. Please contact Support if you are having speed problems, who can advise further.

Record last updated: 11 Feb 11

BT 8MB
Standard User krazykizza
(fountain of knowledge) Fri 25-Feb-11 20:34:24
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Alot changes in two weeks, so the VP info could of changed.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User Seansmit17
(eat-sleep-adslguide) Sat 26-Feb-11 15:13:11
Print Post

Re: 1mb speed, 8mb line


[re: krazykizza] [link to this post]
 
vp issue maybe.. but dose that explain that at 3am speeds are fine, 800k downloads as they should be... early morning 8am... back to a crawl untill 3am again.. like clockwork

I think its bt's traffic management [censored] about personaly

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Sat 26-Feb-11 17:41:30
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Testing for packet loss... you never know, might be what the problem is

My Broadband Ping

BT 8MB

Edited by Seansmit17 (Sat 26-Feb-11 17:45:00)

Standard User Seansmit17
(eat-sleep-adslguide) Mon 28-Feb-11 09:36:29
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
So, BT enginner has been, done his tests etc and gave me a new faceplate.. oo yay lol

It turns out one of the DSL Line cards at the exchange that serves about 300 people was acting up and has been "fixed" and is due to be replaced.... at some point.

Well we will see what happens with the speed over today. Its fine at the moment, actually better than fine.. its the fastest its ever been atm!

http://www.speedtest.bbmax.co.uk/results.php?t=12988...

BT 8MB
Administrator MrSaffron
(staff) Mon 28-Feb-11 15:40:20
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
if a line card has been rebooted then takes some hours for everyone to log back on.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Seansmit17
(eat-sleep-adslguide) Mon 28-Feb-11 18:56:15
Print Post

Re: 1mb speed, 8mb line


[re: MrSaffron] [link to this post]
 
Well what ever the problem is, its not fixed..

I cant even watch bbc iplayer, online gaming is lagging with 999ms ping yet again..

It dose seem like congestion but why would it of just kicked in a few weeks ago like someone flipped a switch.

8am this morning i was getting 8mb, 12pm it was at 6mb, 3pm it was at 5mb and at 6pm im getting 0.5 - 1.5mb

web pages take ages to load or time out..

What the hell do i need to do to get BT to get this sorted?! :'(

BT 8MB
Standard User RobertoS
(sensei) Mon 28-Feb-11 23:04:56
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
To save my reading the whole thread, have we covered the possibility of BT capping your peak time speed for exceeding your allowance or the 300GB FUP? That lasts for 30 days.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre.
Standard User Seansmit17
(eat-sleep-adslguide) Tue 01-Mar-11 01:14:16
Print Post

Re: 1mb speed, 8mb line


[re: RobertoS] [link to this post]
 
im sure the cap is more than quarter of a meg... thats what we get at peak.. or less

anway, its 1.30am and im still only getting 20k a sec download speeds

BT 8MB

Edited by Seansmit17 (Tue 01-Mar-11 01:29:18)

Standard User Seansmit17
(eat-sleep-adslguide) Tue 01-Mar-11 17:16:59
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Another engineer is coming out on Friday... not quite sure why tho..

Apparently there is work that needs doing at the exchange..

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Fri 04-Mar-11 18:15:26
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Still waiting for a fix :@

BT are now going to check the VP status for my line and if its "hot" they will move me to another one... we shall see

BT 8MB
Standard User CloudedBrains
(fountain of knowledge) Sat 05-Mar-11 07:28:32
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Have you tried emailing the BT CEO ??
I emailed him recently over severe BB issues and thanks to his UK Newcastle based High Level Complaints team - it looks like my issues are fixed smile
Plus they don't just close the issue they are monitoring it till we are BOTH happy laugh
I got a reply quickly when I emailed last saturday after 4wks of h*ll from the THD wink

Cloudedbrains aka Donna
Ps.. I use the forum in flat mode as it is easier for me wink

BTBroadband
http://www.speedtest.net/result/1168493690.png
Standard User Seansmit17
(eat-sleep-adslguide) Sat 05-Mar-11 12:28:43
Print Post

Re: 1mb speed, 8mb line


[re: CloudedBrains] [link to this post]
 
can you PM his email?

Also, a phone number for the complaints team would help.

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Sun 06-Mar-11 17:21:13
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Im using the 3G connection on my mobile to get my laptop on the net and post here... the BT BB connection is that [censored] slow.

My mobiles 3g connection is beating a wired 8Mb ADSL connection..

AND mobile signal where i live is pants!!!

GET YOUR ASS IN GEAR BT.. really, what is it going to take to get this fixed?

First thing tomorrow im on the phone to otelo and ofcom if thats what its going to take to get this sorted out.

I, and my 3 house mates are NOT happy and fed up with this now. 4 weeks its been going on now, enough is enough

BT 8MB
Standard User jdowning640
(member) Sun 06-Mar-11 18:50:30
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Email the CEO of BT - he and his 'ELC - Executive Level Complaints' team sorted me out with an engineer the next day who apparently was sent out especially for me and it seemed like he was one of their best guys.

Say to him that you are going to complain to Ofcom. I was in a similar situation although three engineers didn't show and I'm still getting issues with high latency (in it's tens of thousands) although their overseas call centre doesn't even know what latency is. I'm afraid to email him again though as I might seem annoying.

[email protected]

That's his email address - give him a link to this thread so he can see a detailed view of your problems.

Edited by jdowning640 (Sun 06-Mar-11 18:51:00)

Standard User Seansmit17
(eat-sleep-adslguide) Tue 08-Mar-11 23:46:34
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Its amazing what an email to the right person will do xD

2 Days after emailing Mr Ian, we have been switched to a new VP and speeds are back up to 8mb once again.
My Broadband Speed Test
Now... why couldn't the overseas call centers of done this in the first place...

BT 8MB

Edited by Seansmit17 (Tue 08-Mar-11 23:49:35)

Standard User Seansmit17
(eat-sleep-adslguide) Sat 17-Mar-12 19:15:50
Print Post

Re: 1mb speed, 8mb line


[re: Seansmit17] [link to this post]
 
Speeds been slow again for a while..

Got the problem fixed.. it was the [censored] HH!

Got a new one from BT and speed is 8mb all the time even in the evening

BT 8MB
Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread

Jump to