*This has already been posted in the "Fibre" section, just wanted to make sure potential customers see this"
Not posted on here for some time but thought I could share my experiences with BT INFINITY.
Last week I placed an order with BT Business for the BT Business Fibre (INFINITY) on one of our lines in the shop (We are a small computer repair and support company)
The girl on the phone taking the order was very pleasant and the whole process was over within 10 minutes.
I was then given a reference number and an engineer installation date and time of this morning between 08:00 and 11:00.
On Wednesday morning I received our "BT Business Hub: Fibre" router which happens to be a 2wire
We don't normally open until 09:00 so I got in this morning at 07:30 and proceeded to prepare the area where the phone socket is so it is all nice and clear for the engineer.
11:00 has now passed and still no sign of an engineer.
Just got off the phone with BT Business after being told there was a problem and that the order had been rejected and cancelled!!!
Now correct me if I'm wrong here but is BT a communications company?
Well if so they have yet to grasp the concept as we have had absolutely no communication from them. (what a joke)
The chap who took the call asked me if I would like the order placed again!
But going on the experience so far I have decided against it as I have now lost all confidence in BT and I will be actively seeking to move all our business away from them as soon as possible!
Anyone have any suggestions on a good supplier of unlimited FTTC that won't break the bank?