Why would BT Care answer others yet ignore my posts???

I've posted on here on multiple occasions yet no response from BT Care. Here are the last two:

http://forums.thinkbroadband.com/bt/t/3995822-re-how...

http://forums.thinkbroadband.com/bt/t/3995821-frustr...

Others have asked for BT Care help on here including asking for fastpath and getting help with it so it appears that they are specifically ignoring my requests for help.

Why must I go to another forum to ask for help???

In reply to a post by kial:

I've posted on here on multiple occasions yet no response from BT Care. Here are the last two:

http://forums.thinkbroadband.com/bt/t/3995822-re-how...

http://forums.thinkbroadband.com/bt/t/3995821-frustr...

Others have asked for BT Care help on here including asking for fastpath and getting help with it so it appears that they are specifically ignoring my requests for help.

Why must I go to another forum to ask for help???

Hi there,
This is pure speculation and supposition, but have you considered that BTCare simply haven't seen your posts?
Perhaps you should send BTCare a PM on here, politely highlighting your posts?

I hope this info helps.

Hi kial,

Sorry about that, it looks like I've missed your thread. Did you want interleaving turned on? If so get in touch via this Contact Us form and we'll take care of it and check over your connection:

http://bt.custhelp.com/app/contact_email/c/4950

Ta,

Stephanie

there you go miss w will take care of it

In reply to a post by kial:

...... asking for fastpath ....

In reply to a post by BT_Care:

Did you want interleaving turned on?

or, perhaps, turning off.