http://forums.thinkbroadband.com/bt/t/3995822-re-how...
http://forums.thinkbroadband.com/bt/t/3995821-frustr...
Others have asked for BT Care help on here including asking for fastpath and getting help with it so it appears that they are specifically ignoring my requests for help.
Why must I go to another forum to ask for help???

kial