Some people may be aware that BT have moved their Infinity start dates back by almost 3 months in some cases and in other 6 months.
I was wondering why BT cannot be bothered to email and explain why the delay to all those that took the time to register their interest in the product.
On the Infinity page why not can BT not just be honest and direct with its customer and explain why the delay as occurred?
I did complain to BT about the delay and asked to be contacted by email. They called my home number and left a message not answering any of the questions put to them. I call BT and then received the following reply:
If the estimated service availability date on the exchange you are looking at has changed then please note that as previously indicated our rollout plans are indicative and include a degree of contingency. This has allowed us to continue to deliver our deployment to plan in terms of the number of homes able to access Super-fast Broadband services. We would like to confirm that no exchanges have been removed from the list and we are still planning to deliver fibre to these areas by the revised date shown in the table above.