Do I get out now?

I had bt infinity installed on tuesday, and the speeds have been ok so far, bit varied.

But today has been dire and worse than the speeds I had on o2.

I'm still within my rights to cancel, so do I get out while I can?

Spedtest result

http://img35.imageshack.us/img35/1556/capturecc.jpg

Edited by lockyatlrg (Sat 14-May-11 13:24:31)

Have you tried comparing speedtest results with other speedtesters,and tried downloading large test files to see what the actual throughput is as speedtesters imo are not the best way of knowing what your speed is, as any test will be Dependant on other factors too

The speed is more or less the same via other speedtests and I'm getting the same result via nzb downloads too.

this does not look right. you have a high sync, but poor actual download speed over the link.. Your upload looks ok. I would report this as fault.

Already have, It was ok when they installed it, I think it's a case of BT not having enough bandwidth in my area, if that's the case I will cancel it and get FTTC from another provider.

In reply to a post by lockyatlrg:

Already have, It was ok when they installed it, I think it's a case of BT not having enough bandwidth in my area, if that's the case I will cancel it and get FTTC from another provider.

As suggested something is a miss with the lack of throughput that appears to be available to you, if this is down to the bt network being congested then i doubt that switching to another supplier for what is essentially the same FTTC product as that supplied by bt retail is going to solve this poor throughput issue as it would use the same bt network, maybe managed in someways differently but if it's down to congestion lack of available bandwidth in the bt core network and then it probably won't change anything,
Roll on the day when llu providers are able to route fttc traffic via their own core network and not bt's

I would check your phone line for "noise" and then if there are clicks etc, report this as a phone problem. As others have said moving provider to another FTTC provider using the same BT network will not be any different.

I also wonder if the BT VDSL box is actually faulty. Was the download tested by the installation engineer?

Certain sporting events might be contributing to a general ownage of the internets today.

Or there may be some sort of localised problem in your area that should clear.

(Btw, you've spelled infinity wrong in your signature)

The connection from me to the Cab and back to the exchange is provided by BT open-reach, which isn't causing the problem here, It the bandwidth supplied by BT retail which is.

Anyway the problem seems to have eased, as people has stated recent sporting events may of tipped the network over the edge.

I will give BT benefit of the doubt here, I don't mind slow downs, after all I'm on a contended service, but I don't really want slow downs to this extreme where it's worse than my previous provider every time it gets busy.

Edited by lockyatlrg (Sat 14-May-11 21:32:52)

Shame . That previous signature spelling was so appropriate to your question.

Just wait till the Olympics! Newnet hardly noticed them (well, throughput dropped sometimes to 40% of profile but nothing really serious, when even IDNet and Zen were getting complaints here about 500Kbps). I don't remember the BT reports.

Silly typo in the Sig which has now been corrected,

anyway The speed have been rubbish all day today, apart from this morning when I was getting full speed.

right now it's worse than my previous connection, I have tried the tests on other machines in the house to rule out my computer.

Update..

My friend who lives in Swadlincote also had Infinity installed few days before me, is getting the same poor speed as me, his IP profile is the same as mine etc, so It is defo BT network problem.

Hi lockyatlrg

I have just seen your post in relation to your current broadband speed that you are receiving and would like to look into this for you to see what is happening with your service. If you send me your details via http://tinyurl.com/5sy8kmx I will gladly look into this for you

Regards David