User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | [2] | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | (show all)   Print Thread
Standard User RobertoS
(sensei) Mon 18-Jul-11 11:10:08
Print Post

Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
What do you mean by the "main socket"? The test socket is the one to use, as that eliminates the other phone wiring, or at least it does if things are correctly wired. Have you got that sort of master socket, as in the pic?

None of us seems to have mentioned the Quiet line test. 17070 option 2. Should be effectively silent.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Meloco65
(learned) Mon 18-Jul-11 11:12:33
Print Post

Re: Help please - Horrible issues on the line.


[re: RobertoS] [link to this post]
 
I don't have a socket anywhere in the house that looks like that test socket. They all have new/custom faceplates on them and the internet is plugged in to the main telephone socket in the house (the first one). When you take the faceplate off there is not anything like the picture you uploaded on any of them.

I will try that number now from the landline.

edit: quiet line test couldn't hear any noise.

Edited by Meloco65 (Mon 18-Jul-11 11:14:20)

Standard User RobertoS
(sensei) Mon 18-Jul-11 13:43:31
Print Post

Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
LJ 2 variants, like here?

What colours of wire to which terminals?

Have you got a Sky box or phone-conencted burglar alarm. Do you use a plug-in phone extension cable for anything?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.


Register (or login) on our website and you will not see this ad.

Standard User shtu
(experienced) Mon 18-Jul-11 16:30:25
Print Post

Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
Hmm.

I'd try the quiet line test with a decent-quality corded phone - borrow one from somewhere if you can. (cordless phones often electronics in them that can mask or exaggerate a problem)

You don't have a socket like this,

http://www.rob-r.co.uk/other/UKphonecatwiring_files/...

anywhere?
Standard User Meloco65
(learned) Mon 18-Jul-11 16:47:21
Print Post

Re: Help please - Horrible issues on the line.


[re: RobertoS] [link to this post]
 
Literally looked all over and can't find any of that, will try to take the sockets off later on.

But as for the line test and everything. No background noise what so ever, even with a corded phone. All is fine.

I think I need this latency type changed to fast and not interleaved?
Standard User RobertoS
(sensei) Mon 18-Jul-11 16:49:38
Print Post

Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
on the phone handsets it's always hard to hear people (has been like that for years). Tried with 2 different wireless handsets and still always been the same. Usually very quiet with some light crackling in the background
?
Should be no crackling and no hum.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Meloco65
(learned) Mon 18-Jul-11 17:16:24
Print Post

Re: Help please - Horrible issues on the line.


[re: RobertoS] [link to this post]
 
Yes but when I did the test for quietness there was nothing of note. As in there was just silence, no humming or anything. Just seems to be during phone calls.
Standard User RobertoS
(sensei) Mon 18-Jul-11 17:24:16
Print Post

Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
When was the last time you had new filters? Do any wires rest on the router power supply or go very close to it?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Meloco65
(learned) Mon 18-Jul-11 17:31:50
Print Post

Re: Help please - Horrible issues on the line.


[re: RobertoS] [link to this post]
 
I changed all the filters last night, and I have just a couple of power cables over the cable of the router. Not actually over the router itself.
Standard User shtu
(experienced) Tue 19-Jul-11 13:05:11
Print Post

Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
In reply to a post by Meloco65:
Noise margin (Down/Up) 16.2 dB / 17.0 dB


That's the real lproblem.

*Something* has made the system decide that your line is noisy or unstable, and increased this (default is 6dB, looking at that you've been forced up to 15dB = bad.)

I'd retry the quiet line test a few more times. It could be an intermittent fault causing it.

(TBH, and this is a different job really, I'd be looking to get Openreach in to install an NTE-type master socket, then install a filtered faceplate.)
Pages in this thread: 1 | [2] | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | (show all)   Print Thread

Jump to