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Standard User pgregg
(newbie) Sat 27-Aug-11 13:46:28
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Computer says no


[link to this post]
 
Hi all,

I live about 1 mile from a small village, and my line length has been measured at 11km (to the exchange). It is a small miracle that I am even getting the 512kbps that I am. I used to have satellite, but BT performed lots of "things" to convert me to ADSL.

BT and DETINI have been funding the roll out of FTTC and the 3 cabinets in the local village are now enabled. A "neighbour" 500 yards towards the village has managed to get "Faster Total Broadband" installed and is getting 15-20Mb now.
I know both his and my line go to the same cabinet (on the exit from the village to our road) as all the lines are overhead - so we can follow them. My line length to the cabinet is approx 1 mile.

However, ever time I phone up BT (must have tried 8-10 times now) all I get is "no you can't get Infinity or Faster Total Broadband". Is there anything I can do? Worst case, can I order Infinity with a brand new line on the condition that the line is for faster internet?

Thanks
Standard User adebov
(eat-sleep-adslguide) Sat 27-Aug-11 14:14:56
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Re: Computer says no


[re: pgregg] [link to this post]
 
You could be too far from the cabinet for the BT guesstimator to produce a speed estimate fast enough to allow BT to enable your line for FTTC.

Maybe try one of the other ISPs (as FTTC isn't only available from BT - plenty of other ISPs also offer the product, they just don't call it 'Infinity' as that's a BT brand name).
Maybe Vivaciti or ADSL24?
They're both a bit more expensive than BT Retail's Inifinity package, but they will be more likely to enable a longer line.
You could also try IDnet and Plusnet.

Ade

ADSL2+ with BE
DL Sync around 4.8Mbps
UL Sync 1088kbps

DG834GT with DGTeam firmware
Standard User RobertoS
(sensei) Sat 27-Aug-11 15:58:12
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Re: Computer says no


[re: pgregg] [link to this post]
 
What does this checker say about it?

BT Retail Broadband is reluctant to take people on for TTC on long lines, because they make the stats look bad - which is why nobody can have Infinity on a lower than 15Mbps estimate. I haven't seen it before on their slower package, but perhaps I have now.

There are many other suppliers, so post what that checker says.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.


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Standard User BuckleZ
(fountain of knowledge) Sat 27-Aug-11 16:02:45
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Re: Computer says no


[re: pgregg] [link to this post]
 
What does the BT wholesale line checker say for your line?

https://www.btwholesale.com/includes/adsl/main.html

*edit woops RobertoS just beat me to it lol

BT Infinity
~200m from NILDW PCP21
40000/10000 Sync

Edited by BuckleZ (Sat 27-Aug-11 16:03:09)

Standard User pgregg
(newbie) Sat 27-Aug-11 16:10:38
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Re: Computer says no


[re: RobertoS] [link to this post]
 
Thanks: Both the retail and the wholesale checkers say the same thing:

For Telephone Number 0289756xxxx on Exchange BALLYNAHINCH

Your exchange is ADSL enabled, and our initial test on your line indicates that it is VERY UNLIKELY you will be able to receive fixed 512Kbps or 256Kbps broadband service due to the very long length of your telephone line. However, your order will be accepted if you still wish to order. An engineer may need to visit who will, where possible, supply the broadband service.

Additionally, your line may be able to support an estimated ADSL speed between 1 to 2 Mbps using Broadband Enabling Technology. A solution created specifically for communities who have very long telephone lines. If you decide to place an order, an appointment might be required where an engineer may need to visit your premises who will, where possible, supply the service.

Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 500Kbps; typically the line speed would range between 250Kbps and 1.5Mbps.

Your exchange is planned to have ADSL2+ by 31st December 2011. Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 1Mbps; typically the line speed would range between 1Mbps and 3.5Mbps.

Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 3Mbps and upstream line speed of 700Kbps.

The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

Thank you for your interest.

Please note that dates and exchanges are indicative and subject to change.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.

Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.

Edited by pgregg (Sat 27-Aug-11 16:15:39)

Standard User RobertoS
(sensei) Sat 27-Aug-11 16:34:52
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Re: Computer says no


[re: pgregg] [link to this post]
 
Phone ADSL24 and Aquiss. See how they respond.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Adsl24
(fountain of knowledge) Sat 27-Aug-11 17:45:12
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Re: Computer says no


[re: pgregg] [link to this post]
 
We can take your order no problem. We've successfully activated lines showing a 500k estimate on FTTC!

I would recommend a 2mb upload package though as anything under 15Mb BT wholesale will not allow ISP's to place the 10mb upload option on lines estimates at < 15Mb downstream.

www.adsl24.co.uk

James
ADSL24 Broadband
http://adsl24.co.uk
Standard User aquiss
(experienced) Sat 27-Aug-11 20:03:44
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Re: Computer says no


[re: pgregg] [link to this post]
 
Hi pgregg,

We would have no problems getting FTTC installed for a reported low estimate line (those below 15Mbps).

I'm aware of at least a couple dozen installs that we have done that were reported under 1Mbps only to find that actual sync exceeded the reports once live.

Martin Pitt
Aquiss Internet
http://www.aquiss.net

Home Broadband Packages : http://www.aquiss.net/home-broadband.php
Business Broadband Packages : http://www.aquiss.net/business-broadband.php
Aquiss Partner Scheme : http://www.aquiss.net/partners.php
Standard User orly
(fountain of knowledge) Sun 28-Aug-11 09:31:26
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Re: Computer says no


[re: RobertoS] [link to this post]
 
A number of the smaller players should be willing to help. BT are unlikely to give you a chance in this instance.

See the spreadsheet linked in my signature below for a more complete view of your options and then ring/email around and see which will take a punt with you.

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
23.5mbit down / 8mbit up
Standard User pgregg
(newbie) Tue 30-Aug-11 22:40:13
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Re: Computer says no


[re: orly] [link to this post]
 
Thanks everyone. Aquiss and ADSL24 are certainly more expensive given I expect I'd want about 60-80GB download capability per month (which is impressive going on a 512kbps line - and I've done it in the past backing up my Colo machines).

I'll hold out a while longer on BT.

BT Broadband: 512kbps
Standard User ionic
(experienced) Tue 30-Aug-11 23:45:39
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Re: Computer says no


[re: adebov] [link to this post]
 
You could also try Andrews and Arnold. Whilst they can also be a bit pricey for peak time (though you get what you pay for IMO), if you schedule your large downloads off-peak it may work out acceptable.
Standard User pgregg
(newbie) Sat 24-Sep-11 23:09:57
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Re: Computer says no


[re: pgregg] [link to this post]
 
Interesting update for you all.

I ended up going another few rounds with BT - someone put me through to a BT broadband tech support person who very helpfully look at things, my neighbour's line, and said there should be no reason I couldn't get a FTTC service. My hopes raised, I went back and tried to order again.

Finally, exasperated talking to the last useless BT parrot claiming I couldn't have it because the system wouldn't let me order it (she didn't even seem to know the difference between old style ADSL, ADSL2 (which I could order in 2012), and the two FTTC services (Infinity and Faster Total Broadband), I asked her to be put through to her manager... where she dropped the call.

So I filed a written complaint.

2 days later someone phoned me to say he was looking into my complaint, but I've heard nothing since.

BUT 2 days after that, magically BT's website allowed me to place an order online for Faster Total Broadband saying I could get 3Mbit. Installation was Wednesday.

Engineer said his tester wouldn't sync, but he plugged the vdsl modem in anyway and it did sync. Ran a few download tests, looked good. Declared victory and I've had 15Mbit down 1Mbit up since then smile

http://www.speedtest.net/result/1497738382.png

BT Broadband: 512kbps
Standard User ukhardy07
(committed) Sat 24-Sep-11 23:27:22
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Re: Computer says no


[re: pgregg] [link to this post]
 
Fantastic!
Standard User orly
(fountain of knowledge) Sun 25-Sep-11 02:15:50
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Re: Computer says no


[re: pgregg] [link to this post]
 
Sounds like someone did a bit of poking in the database or it just corrected itself.

Either way, nice that the estimate was, as usual, a bit conservative

Hopefully you'll get your reward for patience. If you're anything like the people in this household...you'll start downloading stuff in the gigabytes without thinking twice. A nice benefit of the lack of solid usage limits which other ISPs will hamstring you with. I've noticed the BT usage tracker also has a tendency to be conservative which is awfully nice of them. I like consistency...

We're still under 50GB usage for the month. This is in a household with 4 PC's, laptop, ipad, smartphones and people with a penchant for newsgroups, iplayer, online gaming and keeping everything updated.

Yes it's been a rather epic 14 months on Infinity so far here. Hopefully you get similar joyous outcomes.

* "bit" open to wide interpretation!

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
23.5mbit down / 8mbit up

Edited by orly (Sun 25-Sep-11 02:24:23)

Standard User pgregg
(newbie) Sun 25-Sep-11 03:27:46
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Re: Computer says no


[re: orly] [link to this post]
 
Thanks guys. Am certainly enjoying the faster speeds. I expect to use around the 50Gb mark myself.... 6 computers, 2 servers (dlna,smtp,imap,etc), touchpad, phones spread among various spawn. Will be nice not to have complaints about YouTube buffering.

Though I did once hit 80Gb one month on my 512kbps that promoted BT to send me a letter threatening to "reduce" my speed to 1mbit.

Have to confess, orly, you had me questioning my sanity with your pre-edit post. smile

BT Broadband: 512kbps

Edited by pgregg (Sun 25-Sep-11 09:37:57)

Standard User G3UZF
(committed) Sun 25-Sep-11 10:00:39
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Re: Computer says no


[re: pgregg] [link to this post]
 
I am 600Metres from the FTTC and the Infinity estimator said I couldn't get it as speed was 14.6Mbps.

However, ordered 'Option 3 with fibre' from BT (same price as Infinity) and am geting D/L of 25Mbps consistantly and U/L of 1.6Mbps since the U/L is capped on this product.

Good enough for me as I don't upload much.

Should have added, after running http://www.dslreports.com/faq/tweaks/5._RWIN
and selecting 'Optimize' with the Slider on my current speed, my speed went from around 16Mbps to the current 25Mbps (Windows XP).

Allergy Advice: This post may contain traces of Meerkats.
Standard User orly
(fountain of knowledge) Sun 25-Sep-11 11:41:55
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Re: Computer says no


[re: pgregg] [link to this post]
 
Yea I was thinking you'd ordered an ADSL product but the engineer installed an FTTC one. 2am in the morning is my excuse laugh

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
23.5mbit down / 8mbit up
Standard User NuttyMucker
(member) Sun 25-Sep-11 12:00:05
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Re: Computer says no


[re: pgregg] [link to this post]
 
Well done!

I was in exactly the same boat as you. As soon a s the cab went live my stats went off however a neighbour still had there's and was able to order the faster broadband service with BT

I fought with BT and eventually they declared that an estimate had been used for part of my line that made it too long. I was able to order with ADSL24 back in August smile I have a 30GB peak cap which is fine as I only seem to use around 12GB a month and do my downloads at night or over the weekend were I tend to hammer it a bit.

I was quoted 7.5Mb down and 500Kb up and get the following which is great as I was only getting 1Mb down frown

Speedtest

Standard User iand
(experienced) Mon 26-Sep-11 20:35:56
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Re: Computer says no


[re: pgregg] [link to this post]
 
lucky and also shows persistance pays off, others take note smile

IanD
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