bt infinity question please..

Hi all,

im getting BT Infinity installed on Friday but the master socket upstairs is a little damaged as my dad acidentally fell over the wire 6 months ago and the faceplate come off and the phone line does ot work anymore and the dsl line has to be put straight into the master socket, will i get charged for any of the installation on Friday?

Thanks

How are you connecting to the internet then - through an extension? If yes, and that extension is wired to the faceplate, which I assume you replaced, you should be OK as the faceplate gets replaced by the FTTC one.

Or are you connecting some other way?

Edit - typo.

Edited by RobertoS (Mon 03-Oct-11 18:43:59)

Hi its an extension cable which is straight into the master socket without the faceplate on, i didnt change the faceplate as it worked without but i still have it if it needs to be put back on

You mean it's a plug-in (phone) extension cable? With a filter on the end of it?

no i mean the dsl cable which is an extension cable goes straight into the master socket direct no filter on it at all

Still sounds OK to me, unless you get a really grouchy engineer. He'll probably just fit the new faceplate - unless the screw holes are wrecked. If they are, a new master socket I expect would be around £30, or free if he's in a good mood.

Thanks mate im sure a few biscuits and a brew wont go a miss for him then

No.

Is that a no I Wont get charged?

It's a reply to the opening post, so I expect so.