Hi, hope someone can help me with this, I work from home and need a reasonable connection to do my job.
A couple of months ago I started getting very frequent disconnects from the internet, lasting only a couple of minutes but dozens and dozens of times per day. But, the speed was totally acceptable, about 4MB download which was fine for what I needed.
I called BT broadband help and after trying the usual things, master socket, new microfilters, ethernet cable instead of wireless etc etc they said they would do something at the exchange to try and fix it (i have no idea what they did, i just know it didnt involve someone coming to my house)
That seems to have fixed the disconnects, only getting 1-2 per day now but the speed has dropped so the connection is no longer usable for work, it takes minutes just to load a webpage sometimes... in a speedtest I am getting about 0.1mb download but strangely my upload speed is still totally fine at 0.9 mb. Think it was about that before but wouldnt swear it...
Checking my line stats I see something which looks quite alarming:
Noise margin (Down/Up) 8.7 dB / 6.0 dB
Line attenuation (Down/Up) 50.8 dB / 28.6 dB
Output power (Down/Up) 7.8 dBm / 1.6 dBm
Surely this line attenuation is ridiculously high but the speed was absolutely fine from January until last week so I dont see how their can suddenly be a fault on the line. Whatever they did on the exchange seems to have messed things up.
Anyone got a suggestion for how to fix this, or is there someone from bt on the forum who can help??