Question: Was your upstream speed 448Kbps or around the 1000Kbps area before they did the changes at the exchange?
If 448, then they've moved you onto WBC which is different backhaul, and does sometimes have problems.
From what we can see the ADSL looks ok, there are errors which might be enough to slow throughput, but hard to say. What BT might have done:
1. Slowed line down slightly by increasing target noise margin, i.e. dropping sync speed from around 5800 to the current 5300
2. Done a lift and shift, i.e. same type of hardware at exchange but different port
3. In addition to (2) you might be using different backhaul link, and gone from the good one to the bad.
The ball would appear to be in BT court, nothing you can do other than chase them. Without historical connection data hard to figure out what may have happened, i.e. we are guessing.
You complained off speeds being 20 times slower, but the data I've seen shows 1168Kbps from a 4551 IP Profile, so only a drop of four times. Still not good obviously, but keeping the story as accurate as possible will help in progressing it, as over state one aspect and if people find out that was overstated the normal behaviour is to assume other things are.