Hello I am posting on behalf of a client, who signed up to BT broadband early October.
First he had problems with his house name changing and not having a phone for six weeks. Now after BT removed a DACS from his line, Bt are now wanting £3000 to activate the broadband, something which they never mentioned until after the DACS was removed.
He has refused to pay the £3000, rightly so, and keeps getting pestered by BT to pay it. The line was already present and for what I can tell there is broadband on the line (according to the homehub awaiting activation.
For the record he said he cant remember why they were charging him (hes 70) but the woman on the phone even agreed that he shouldn't have to pay so much and she even said they would let him out of the contract.
Any advice on escalating the issue/ a possible explanation as to why.