Yes, 16Mb guaranteed ... even when there is congestion on the main network - but certain applications such as ones where BT throttle are exempt from that.
Normally next business day for faults but faster responses are available.
I spoke to second line support, last night (Friday) at around 18:15 and they offered me an early AM today (Saturday) appointment but I put it off to Monday.
When we had a catastrophic loss of service on a Saturday (not BTs fault) they arranged for a 3G modem to be shipped out as soon as possible (Monday) and it was with me on the Tuesday and it stayed for several weeks.
Static IP is available , but it is £5/month less for dynamic.
Tech support is in Scotland primary - can also me in England, but if very, very busy and long wait times are being experienced it can (but rarely does) trip to India. Typical wait times that I see are 5 minutes and they do not have scripts ...
M H C
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