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Standard User foxycat
(regular) Fri 11-Nov-11 16:14:07
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Infinity evening slowdown and brief drops


[link to this post]
 
I've had Infinity since it became available to me in March. I'm not far from the cabinet and initially got download of around 38 Mbps all the time. Recently I've noticed that at weekends and in the evenings it slows to 23-26 Mbps (still a lot better than the 3 I got on ADSL!).

The most annoying thing is that from around 22:30 I get intermittent freezes, where pages won't load and the system tray icon shows no internet access. This only lasts a few seconds at a time but can be a real pain. Occasionally I've had pages taking several seconds to load as early as 20:30!

I'm using a wired connection so wireless interference is not an issue. I don't use P2P, nor do I leave Skype running.

Could these symptoms be caused by BT connecting too many people to the cabinet?
Standard User MHC
(legend) Fri 11-Nov-11 16:33:05
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Re: Infinity evening slowdown and brief drops


[re: foxycat] [link to this post]
 
Not connecting too many to the cabinet - the fibre connections can cope with that, but more likely congestion elsewhere.


Do you have the TBB Broadband Quality Monitor running? Or are you able to run it - even for 24 hours to see if there are any odd spikes.





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Fri 11-Nov-11 16:44:55
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Re: Infinity evening slowdown and brief drops


[re: MHC] [link to this post]
 
Infinity doesn't have a static IP, so he would need to be sure he didn't turn the HH off.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.


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Standard User MHC
(legend) Fri 11-Nov-11 16:50:32
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Re: Infinity evening slowdown and brief drops


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Infinity doesn't have a static IP, so he would need to be sure he didn't turn the HH off.


It can do ...





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Fri 11-Nov-11 17:01:25
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Re: Infinity evening slowdown and brief drops


[re: MHC] [link to this post]
 
Only on Business, as you well know tongue smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User MHC
(legend) Fri 11-Nov-11 17:10:02
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Re: Infinity evening slowdown and brief drops


[re: RobertoS] [link to this post]
 
But is the OP on Business or Residential?





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Fri 11-Nov-11 17:22:05
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Re: Infinity evening slowdown and brief drops


[re: MHC] [link to this post]
 
Assuming you don't already know, because if you are you are being more than a little disingenuous, fancy a £50 bet?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User GeoffB
(experienced) Fri 11-Nov-11 18:33:02
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Re: Infinity evening slowdown and brief drops


[re: RobertoS] [link to this post]
 
If he's at work past 10 pm I'd be surprised. Will BT give the business line to private homes though? Bet's off!!

Dell Studio 15 with Win7 64bit and 4GB RAM
VM 50 Mbps
IE9

Advent laptop/Dell Inspiron 6000
Netgear 2200 via BT line (8Mbs).
BT Option 3
IE8 and OE6
Standard User StormcroW
(member) Fri 11-Nov-11 19:20:40
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Re: Infinity evening slowdown and brief drops


[re: foxycat] [link to this post]
 
I live in N. Ireland and get exactly the same thing. The modem says it is still connected but no internet connection on the comp no browsing and kicked off my game due to no connection. Getting very annoying, only had infinity a couple of weeks and wish I had stayed with sky, al least I had no disconnects in months of service. Happens after 2230 and still happening at 0130ish when I give up.
Standard User foxycat
(regular) Fri 11-Nov-11 19:52:18
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Re: Infinity evening slowdown and brief drops


[re: MHC] [link to this post]
 
I wasn't aware of it, but I've downloaded it now. Though we are not doing anything different at the times of the brief drops, just surfing and email (2 computers).
In answer to other posters, it's a home product smile And I never switch off the HH3 unless I have to!
Standard User foxycat
(regular) Fri 11-Nov-11 19:55:27
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Re: Infinity evening slowdown and brief drops


[re: StormcroW] [link to this post]
 
I'm near Leicester so it's not the same exchange!
Do your disconnects last any significant time? Mine are less than a minute each time, but keep happening. The modem and HH3 are in a different room from either of our computers, but I don't think it's dropping for long enough for it to be restarting or anything like that.
Standard User geordiekris
(experienced) Fri 11-Nov-11 20:31:41
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Re: Infinity evening slowdown and brief drops


[re: RobertoS] [link to this post]
 
ill take the bet as long as im betting on a res connection !!!!!!

i can say whatever i want as i no longer work for the [censored]!
Standard User MHC
(legend) Fri 11-Nov-11 20:35:13
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Re: Infinity evening slowdown and brief drops


[re: GeoffB] [link to this post]
 
In reply to a post by GeoffB:
Will BT give the business line to private homes though? Bet's off!!



Yes, and my Business service is delivered over a residential line.





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User orly
(fountain of knowledge) Fri 11-Nov-11 23:53:43
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Re: Infinity evening slowdown and brief drops


[re: StormcroW] [link to this post]
 
Ours doesn't slow down but it does seem to drop the connection briefly, usually later on at night (after midnight). Does it fairly regularly these days and it'll maybe drop out and reconnect and then repeat the cycle a few times. Then it's fine again. The timing seems to suggest something maintenance related to me as i've only experienced a handful of disconnections during the day. 9 times out of 10 it's during the night so no big deal.

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
29.5Mbit down / 5.5Mbit up
Standard User orly
(fountain of knowledge) Fri 11-Nov-11 23:57:18
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Re: Infinity evening slowdown and brief drops


[re: GeoffB] [link to this post]
 
Course they will.

It's £35 excluding VAT for the unlimited version. Compared to the £25.60 including VAT for the residential version. BT will happily relieve you of the extra £9.40 a month regardless of who you are

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
29.5Mbit down / 5.5Mbit up
Standard User GeoffB
(experienced) Sat 12-Nov-11 08:36:51
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Re: Infinity evening slowdown and brief drops


[re: orly] [link to this post]
 
What's the advantage of the business version? UK call centre?

Dell Studio 15 with Win7 64bit and 4GB RAM
VM 50 Mbps
IE9

Advent laptop/Dell Inspiron 6000
Netgear 2200 via BT line (8Mbs).
BT Option 3
IE8 and OE6
Standard User orly
(fountain of knowledge) Sat 12-Nov-11 11:55:36
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Re: Infinity evening slowdown and brief drops


[re: GeoffB] [link to this post]
 
Guaranteed to run at least 16Mbit at all times. I don't believe the residential product has this level. I think the residential one waits until you're under 12Mbit before telling you to complain.

Has "preferential fault handling". I suspect this wordy phrase basically means they'll be a bit more sharpish at fixing problems. Whether they are or not is for others to confirm.

It also has a static IP I believe.

None of this likely makes it worth the extra over a residential service because it's generally reliable enough. A static IP is important to many people but it's a big cost jump here.

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
29.5Mbit down / 5.5Mbit up
Standard User MHC
(legend) Sat 12-Nov-11 16:55:31
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Re: Infinity evening slowdown and brief drops


[re: orly] [link to this post]
 
Yes, 16Mb guaranteed ... even when there is congestion on the main network - but certain applications such as ones where BT throttle are exempt from that.

Normally next business day for faults but faster responses are available.

I spoke to second line support, last night (Friday) at around 18:15 and they offered me an early AM today (Saturday) appointment but I put it off to Monday.

When we had a catastrophic loss of service on a Saturday (not BTs fault) they arranged for a 3G modem to be shipped out as soon as possible (Monday) and it was with me on the Tuesday and it stayed for several weeks.

Static IP is available , but it is £5/month less for dynamic.

Tech support is in Scotland primary - can also me in England, but if very, very busy and long wait times are being experienced it can (but rarely does) trip to India. Typical wait times that I see are 5 minutes and they do not have scripts ...





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User foxycat
(regular) Sun 13-Nov-11 19:41:03
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Re: Infinity evening slowdown and brief drops


[re: orly] [link to this post]
 
Tonight the connection dropping already started!
Standard User foxycat
(regular) Sun 13-Nov-11 23:08:53
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Re: Infinity evening slowdown and brief drops


[re: StormcroW] [link to this post]
 
Been playing up all evening tonight. Broadband light on HH3 went orange for a minute or so. Same last night, both around 23:00 - 00:00.
Tried using the "Contact" link I found in another thread to contact BT, but no response frown
Standard User Dogue
(newbie) Mon 14-Nov-11 08:42:04
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Re: Infinity evening slowdown and brief drops


[re: foxycat] [link to this post]
 
In reply to a post by foxycat:
Been playing up all evening tonight. Broadband light on HH3 went orange for a minute or so. Same last night, both around 23:00 - 00:00.
Tried using the "Contact" link I found in another thread to contact BT, but no response frown


Contact BTCare on twitter.
Standard User foxycat
(regular) Mon 14-Nov-11 13:59:22
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Re: Infinity evening slowdown and brief drops


[re: Dogue] [link to this post]
 
Twitter was next on my 'to do' list smile
Meanwhile, does anyone know what the following entries are in my HH3 Event Log, all from during the night when we were asleep and no computers switched on:

06:29:27, 14 Nov. Host 58:55:ca:65:d5:56 connected to SSID 'BTHub3-NXR6' at 65 Mbps


06:22:38, 14 Nov. (432022.050000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username

06:22:38, 14 Nov. (432021.740000) Initializing transaction for event code 2 PERIODIC

03:09:33, 14 Nov. Host 58:55:ca:65:d5:56 connected to SSID 'BTHub3-NXR6' at 65 Mbps


03:05:09, 14 Nov. (420168.640000) Time synchronized with server 213.123.20.170

03:05:09, 14 Nov. (420168.600000) Requesting time from server 213.123.20.170

01:59:24, 14 Nov. Host 58:55:ca:65:d5:56 connected to SSID 'BTHub3-NXR6' at 65 Mbps


01:56:04, 14 Nov. (416023.710000) Lease for IP 192.168.1.73 renewed by host Unknown-00-24-be-1a-bb-e7 (MAC 00:24:be:1a:bb:e7). Lease duration: 720 min

01:56:04, 14 Nov. (416023.680000) Lease requested

23:59:31, 13 Nov. Host 58:55:ca:65:d5:56 connected to SSID 'BTHub3-NXR6' at 65 Mbps


23:53:18, 13 Nov. (408658.020000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username

23:53:16, 13 Nov. (408655.870000) WAN operating mode is Ethernet

23:53:16, 13 Nov. (408655.870000) Last WAN operating mode was Ethernet

23:53:16, 13 Nov. (408655.770000) PPPoE is up

23:53:15, 13 Nov. (408655.170000) CHAP authentication successful

23:53:15, 13 Nov. (408655.110000) Starting CHAP authentication with peer

23:53:15, 13 Nov. (408654.690000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username

23:52:44, 13 Nov. (408624.360000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username

23:52:42, 13 Nov. (408621.600000) PPPoE is down after 16 minutes uptime

23:39:47, 13 Nov. Host 58:55:ca:65:d5:56 connected to SSID 'BTHub3-NXR6' at 65 Mbps


23:36:41, 13 Nov. (407660.440000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username

23:36:38, 13 Nov. (407658.080000) WAN operating mode is Ethernet

23:36:38, 13 Nov. (407658.080000) Last WAN operating mode was Ethernet

23:36:38, 13 Nov. (407658.030000) PPPoE is up

23:36:38, 13 Nov. (407657.470000) CHAP authentication successful

23:36:37, 13 Nov. (407657.400000) Starting CHAP authentication with peer

23:36:37, 13 Nov. (407656.530000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
Standard User MHC
(legend) Mon 14-Nov-11 15:37:09
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Re: Infinity evening slowdown and brief drops


[re: foxycat] [link to this post]
 
Nothing there to worry about ... although te anly one you need to check is:

58:55:ca:65:d5:56 connected to SSID 'BTHub3-NXR6' at 65 Mbps


That is a device using your wireless connection. Do you have any 'phones with Wireless 802.11 capability? Try barring that MAC and see who complains!

And with:

Lease for IP 192.168.1.73 renewed by host Unknown-00-24-be-1a-bb-e7 (MAC 00:24:be:1a:bb:e7). Lease duration: 720 min


Are there any NAS drives, servers, televisions &c connected - the message indicates the lease on local IP address192.168.1.73 expired but as the device was connected it was auto-renewed.





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Mon 14-Nov-11 15:47:32
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Re: Infinity evening slowdown and brief drops


[re: MHC] [link to this post]
 
Point of (my) ignorance smile.

Could the wireless connection event(s) be anything to do with Openzone?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User foxycat
(regular) Mon 14-Nov-11 16:02:24
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Re: Infinity evening slowdown and brief drops


[re: MHC] [link to this post]
 
Ah! The wireless one is my iPod Touch, and the wired one is the Blu-ray player. Both switched off (or so I thought!) I guess the iPod only "sleeps", not sure about the Blu-ray, thought the power button actually turned it off since no lights on, but I guess not.

I did get a response from BTCare on Twitter, but only pointing to the Help page about moving HH3 away from TVs and speakers. The installation engineer placed it on top of my sub-woofer - I moved it off there and it's been on the TV table ever since. The TV and amp were off when the disconnects were happening anyway.
Standard User MHC
(legend) Mon 14-Nov-11 16:37:27
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Re: Infinity evening slowdown and brief drops


[re: RobertoS] [link to this post]
 
Unlikely - the SSID would be different (I hope!)





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Mon 14-Nov-11 17:24:05
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Re: Infinity evening slowdown and brief drops


[re: MHC] [link to this post]
 
Ah yes. Thanks smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User foxycat
(regular) Wed 16-Nov-11 18:51:27
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Re: Infinity evening slowdown and brief drops


[re: Dogue] [link to this post]
 
By yesterday the connection to the internet was pretty much down - just a few minutes up at a time. So I called India and an engineer came this morning and replaced the modem (ours was apparently an early model, prone to failing). He called someone and said he'd had the line reset to 40Mbps (it had gone down to 15-ish). He tested the line and said it was back to 40.
However, the BT speedtester is still showing "IP Profile for your line is -15966 Kbps" and that is all I am getting. I am close to the cabinet and had 37-38 before problems started.
Anyone have experience of how long this takes to get reset back to the full speed?
Standard User RobertoS
(sensei) Wed 16-Nov-11 21:07:36
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Re: Infinity evening slowdown and brief drops


[re: foxycat] [link to this post]
 
It should be immediate. Looks like it is still capped somewhere in the system.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User foxycat
(regular) Thu 17-Nov-11 14:04:52
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Re: Infinity evening slowdown and brief drops


[re: RobertoS] [link to this post]
 
Still stuck on 15K today frown
India called back last night, told her and she said it could take 24-48 hours. So if not back to full speed tomorrow I'll need to call again.
At least my upload is back to normal!
Standard User Rroff
(knowledge is power) Sun 20-Nov-11 17:09:09
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Re: Infinity evening slowdown and brief drops


[re: foxycat] [link to this post]
 
I suspect the drops in internet connectivity are due to BT's routing these days which between CPE and the internet gateway proper is shocking leaving connections exposed to conditions all around the country - i.e. my route through BT's networking goes from South Somerset through roughly Bristol/Birmingham through to Sheffield!!! and then back to London sometimes via MK/Bletchley on the way back down and finally out onto the internet which leaves me exposed to every possible problem country wide and I'm sure explains the momentary loss of connectivity and session drop outs (never lose sync) which never happened before 21CN/WBC but started as soon as they started routing my connection an unnecessary 300miles out of its way.

--------------------------------------------------------------------
<needs updating>

Edited by Rroff (Sun 20-Nov-11 17:10:12)

Standard User orly
(fountain of knowledge) Sun 20-Nov-11 22:26:04
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Re: Infinity evening slowdown and brief drops


[re: orly] [link to this post]
 
Seems to be better recently...hopefully everything back to 100% quality smile

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
29.5Mbit down / 5.5Mbit up
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