Who do I contact at BT

Since about 5 weeks ago, after two idiot engineers were [censored] about with the BT cabinet near my house, my pings have been higher than my downloads. Which number at BT do I contact to get this sorted. I DO NOT want to get through someone in Mumbai.

Thanks

How can Pings be higher than downloads? Pings measured in milliseconds, downloads in MegaBytes or possibly Megabits per second.

And what could technicians at te cabinet do to change either of those, unless you are on an infinity based service?

http://bt.custhelp.com/app/contact_email/c/5627,5629 and you won't need to speak to anybody.

I also suffer from that: Ping to BBC.co.uk 26 ms; Download speed 19 Mbps, but I'm not complaining!

You need to talk to BE.

You are not comparing to like things there: the ping reading is a measure of latency, the b/s reading is a measure of throughput.

Individual packets might take 26ms to get from the BBC and back, but the network protocols can have many packets "in flight" at any time. Like driving: It might take two hours for one car full of people to get from York to Grimsby and back (so the round-trip latency is two hours) but you could have hundreds of cars making the trip at any given time so that latency does not (directly) affect throughput. Or like satellite TV: a HD channel needs much higher throughput then the older SD standards which is achieved by advances in sender+receiver tech that allows more bits to be correctly transmitted in a given amount of time, but the latency is the same for both (as the main factor in the latency is the speed of light which limits how fast the data can get from the station to the satellite and then down to your dish).

High latency will affect the speed of interactive traffic (where one end needs a response from the other before sending another request but outside extreme cases it does not affect bulk transfers in either direction.

Saying "I have higher latency than throughput" makes no sense. The two figures measure completely different aspects of the communications link.

In reply to a post by dspillett:

Methinks you missed the joke?

Longwinded! Far easier to realise that units are incompatible.

@ Roberto: [trophy]

In reply to a post by RobertoS:

In reply to a post by dspillett:

Methinks you missed the joke?

Not unlikely. I'm not the sharpest tool in the box when it comes to social interaction!

In reply to a post by dspillett:

In reply to a post by RobertoS:

In reply to a post by dspillett:

Methinks you missed the joke?

Not unlikely. I'm not the sharpest tool in the box when it comes to social interaction!

Ah, .

When it smells like a rat;
runs around like a rat shouting "Hey look at me";
and is posted by







a respected well-informed member of the forums ....

If your problem is broadband related, then contact BE. Unless BT are your voice provider, you have no reason to contact them about your problem.

Anyhow, it is, (according to you), Openreach who have caused this issue. Get BE to get them out.

Will do.

cheers