Broadband cease

I've been using the BT Wholesale site to check to see when Infinity is available to me.
Along with the date when the cabinet is enabled it also told me that there is a Broadband cease on the line which is due to complete on 23 December.
I've no idea what this is for!!

Any idea who I need to contact to get this stopped?

Thanks
Rob

It seems certain you haven't started a migration, but have you done anything with the phone rental?

No there haven't been any product changes for quite some time

I'm wondering whether it is an Openreach or BT Wholesale internal Cease and Reprovide to do with an exchange upgrade to 21CN WBC?

What do BT themselves have to say? What does samknows say about the exchange?

It's already 21CN but is due for FTTC

BT say there are no orders in any of the systems, they checked the BTW systems too

Samknows says it goes FTTC by March 2012

Edited by logicblock (Thu 08-Dec-11 17:54:52)

In reply to a post by logicblock:

It's already 21CN but is due for FTTC

That kills that idea then, unless you are to be moved from an old 20CN DSLAM to a 21CN MSAN.

As for them checking their and the Wholesale systems, ummmm. As in:-

"BT say there are no orders in any of the systems, they checked the BTW systems too"
is incompatible with where we started - your earlier
"it (the BT Wholesale checker) also told me that there is a Broadband cease on the line which is due to complete on 23 December".

Though that could be reading the line status from an Openreach database and your level of contact doesn't have access to that.

All you can do is keep on at them to find out what is going on, or just hope and pray that my suggestion at the start of this post is right. Not good .

Yes I'll try to get some more info tomorrow...thanks for your input

Quite happy to take a look at this for you if you wish to PM me the line number. We can check both the PSTN and ADSL side of things to see where the cease originates.

Thanks James, just PM'd you

Rob