Infinity quite a bit slower than the quote.

When i signed up to infinity i was told i could get 32.7 Mb, i was connected yesterday and am getting between 19 and 20Mb is this likely to increase as it beds in, or is this the max i can get, if so is it usual for estimates to be that far out.

There may be nothing wrong, as such, and I'm going to assume two things;

1. You are connecting wirelessly.

2. Your wireless adaptor is 802.11g.

The g bit is what will restrict speeds to what you are getting, a 802.11n wireless adaptor is what you would require, eg, a wireless usb dongle.

If I have assumed correctly, disconnect the wireless connection, connect to the router with an Ethernet cable and check the download speed with that, it should be near the full profile/sync speed.

On an ethernet connection I get 37.5 ... but my main machine is still on a wireless b/g connection and this gets the same as you quote 18-20megs.

Cheers,

Rob

Will try over the weekend on Ethernet, but the machine I used for the test does have a wireless n adapter.

A great many wireless N devices are not full standard wireless N, so worth checking drivers are most recent.

Also the estimate only applies to the connection speed, so the info on this can be had via www.speedtester.bt.com

That will be your problem then, the HH3 is a total fail.

I was being moaned at because when using wireless no one could watch iplayer and the internet was dog slow, checked it out and wireless was going at 1Mbps with a download speed of 60KB/s

Set my old Netgear up into bridge mode and now the wireless is working fine, all be it not full speed compared to the the wired computers but much better, any where from 25Mbps to 35Mbps.

Always, always, use a wired connection.

Thank you all, I have just completed the Bt speed tester with laptop connected by Ethernet, and got a result of 31.7Mb and the think broadband tester came back with 26Mb, so it was the wireless that was doing it.