Help with order

Hi
Do any of the BT Care team still frequent this forum, and if so would they be able to help me out with a problem I have with an order?
Basically, most of the information is in THIS thread.
The problem is that, whilst i'm waiting for my line to be transferred, I cant order BB or Vision. This wouldnt normally be a problem, but I am using Quidco to get £120 cashback and this offer expires in 8 days, 4 days before my line is transferred!!
Is there anything I can do about this, not getting the cashback is a deal breaker and i'm thinking of cancelling the order.
Thanks

Hi Steadyeddie

Send us an email using this contact us form and we can help you further http://bt.custhelp.com/app/contact_email/c/4950

Thanks

Stuart

Stuart, e-mail sent thanks.

Not had a reply yet, any chance you could look into this for me please.
Thanks

Extremely disappointed at the lack of response so far. I really hoped that BT's customer service would have improved since the last time I was with them about 5 years ago, but judging by my experiences over the last week or so it seems they havent. Going to cancel the order and hope that Skys fibre offering wont be too long in the pipeline

So you're basically blaming BT because some voucher you have from another company is expiring? Also note that your line rental is with another company too.

What timeline were you given?

I was thinking that....

B-b-b-b-but. Cashback amounts and expiry dates are set by BT Marketing, not by the cashback companies.

In reply to a post by orly:

So you're basically blaming BT because some voucher you have from another company is expiring? Also note that your line rental is with another company too.

What timeline were you given?

Orly, I think you have misunderstood the issue. The cashback is generated by BT marketing as Roberto states.
The problem has been caused by BT's online ordering system which is flawed (which they acknowledged to me over the phone). Instead of being able to order all three products online at the same time (which you can do over the phone), you have to wait for the line to be transferred back before you can order the BB and Vision (remember, you have to place the order online to qualify for the cashback).
My line is not due to be transferred until the 1st Feb, and the cashback offer expires in 3 days time.
Five days with no response, do you think that is good customer service?

Having a line with someone else will always slow things down. This is nothing new.

In reply to a post by orly:

Having a line with someone else will always slow things down. This is nothing new.

I thought I had explained things quite clearly, but it obviously went straight over your head. Thanks for the input anyway.

In reply to a post by orly:

Having a line with someone else will always slow things down. This is nothing new.

Wow, the OP is lucky to have someone so helpful.

Good job Cpt Obvious!

In reply to a post by orly:

Having a line with someone else will always slow things down. This is nothing new.

Wow, the OP is lucky to have someone so helpful.

Good job..

/Facepalm!

Accept you won't be getting your cashback due to your circumstances.

Not BT's problem.

If it's a deal breaker, wait for Sky. They're on the ball it seems.

What help is there to give?

The poster said on Tuesday morning they were cancelling the order. Seems like a void issue now.

Edited by orly (Thu 26-Jan-12 01:58:34)