I am currently in contract with BT for a combined package of phone, BB and Vision in my old house, and am moving to a new-build house next month. Currently I have normal BB (not Infinity). The new house is a terraced house, and if I enter the details in the BT website it offers me a sorry 8MB max speed and no Infinity. However if I enter the next-door neighbours house number (who has already moved in and activated their BB) then it offers BT Infinity.
Is it normal to need the phone line installed before the system offers BT Infinity or can I get them to install it when they're installing the phoneline (engineer's visit booked)? Postcode is HP4 2FX if that helps.
Also, all of my wifi kit is G only, so can't make full use of the improved speed, but if both me and my housemate are using equipment on G will we be able to use all of the avaliable speed between us, or is the limitations of G shared between all the users?