... still don't know that any other ISPs supply a fibre/FTTC product similar to Infinity.
That is ridiculous so long after general availability.
I'm considering staying with IDNet, or going to BT or Plusnet. Money talks.
I rang to ask about the need for the activation fee as no engineer visit was needed, and no modem. That it was just like an ADSL migration except I would be getting a Home Hub.
The very pleasant chap asked me about the phone socket having two sockets and so on - I don't think he even knew what I was talking about when I said yes it has the Openreach VDSL2 filtered faceplate.
However having admitted I knew more than he, the guy consulted his supervisor/manager who from what came back clearly didn't know either, and it sounded as though he didn't believe me. I got told the engineer visit would definitely be needed to check that the connection was compatible with their service! I managed not to laugh, but assured him it had to be. All that would be different would be the Home Hub.
And! About 3 minutes to get through the options to get to broadband sales and product help. Presumably just as long to get to the right place if you have a problem. Then about 5 minutes on hold waiting.