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Standard User WannabeMKII
(experienced) Tue 07-Feb-12 15:13:09
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Re: Overheating Infinity modems


[re: db7] [link to this post]
 
Mine is being done this evening, just hoping they call, especially as I requested it in the notes.

Did they call you beforehand?

Also, do they do a line check and stuff again? It's just I'd like to get my figures if I can.

Standard User stranger1024
(newbie) Wed 08-Feb-12 22:07:59
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Re: Overheating Infinity modems


[re: GeoffB] [link to this post]
 
Just had mine installed today and have experienced 3 drops in connection (up form once a week with the old modem). The new modem is also getting a lot hotter than the old one. Has anyone else has the same problem?
Standard User TheHorseman
(knowledge is power) Thu 09-Feb-12 20:32:06
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Re: Overheating Infinity modems


[re: stranger1024] [link to this post]
 
In reply to a post by stranger1024:
The new modem is also getting a lot hotter than the old one. Has anyone else has the same problem?

I find the new modem runs slightly cooler than the old one. Though I did not have a problem with the old one, it was a good solid connection for the 8 months it was in use.

BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity
Say it with flowers, give her a Triffid smile


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Standard User geezerone
(newbie) Tue 28-Feb-12 22:22:08
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Re: Overheating Infinity modems


[re: TheHorseman] [link to this post]
 
Was the power supply replaced for all those that have had a replacement modem?
Standard User Squirrel
(knowledge is power) Tue 28-Feb-12 23:04:18
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Re: Overheating Infinity modems


[re: geezerone] [link to this post]
 
In reply to a post by geezerone:
Was the power supply replaced for all those that have had a replacement modem?

Mine wasn't, but they are making a second trip to replace it this Friday smile

Standard User foxycat
(member) Wed 29-Feb-12 12:43:40
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Re: Overheating Infinity modems


[re: geezerone] [link to this post]
 
In reply to a post by geezerone:
Was the power supply replaced for all those that have had a replacement modem?


Mine was because he cut the wire to the old one rather than untangle it from the spaghetti under our TV/HiFi table!
Standard User TheHorseman
(knowledge is power) Wed 29-Feb-12 12:53:32
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Re: Overheating Infinity modems


[re: geezerone] [link to this post]
 
They did not replace my PSU, just the modem.

BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity
Say it with flowers, give her a Triffid smile
Standard User mccann
(committed) Sun 04-Mar-12 22:12:33
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Re: Overheating Infinity modems


[re: TheHorseman] [link to this post]
 
Mine was replaced a few weeks back, a few days ago my connection died and an engineer visited to fix it. The first thing he told me was about the clowns from Kellys comms not replacing the PSU on the vdsl modem, although it was nothing to do with my connection dying.
Standard User BP1
(committed) Mon 05-Mar-12 12:45:34
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Re: Overheating Infinity modems


[re: mccann] [link to this post]
 
In reply to a post by mccann:
Mine was replaced a few weeks back, a few days ago my connection died and an engineer visited to fix it. The first thing he told me was about the clowns from Kellys comms not replacing the PSU on the vdsl modem, although it was nothing to do with my connection dying.


This post will explain why BT is not replacing the PSU on the modems
http://forums.thinkbroadband.com/fibre/t/4100927-re-...

Regards

BP1

BTBroadband

"When everything's coming your way, you're in the wrong lane"
Standard User RobertoS
(sensei) Mon 05-Mar-12 14:38:58
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Re: Overheating Infinity modems


[re: BP1] [link to this post]
 
Hmmmm.

I've replied to David's post.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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