Having great fun with my parents broadband at the moment (posting here because it is BT phone that we called out rather than the PlusNet broadband).
Had noise on the line so called out BT for the phone. The setup in the house is that have a NTE5 faceplate filter connected at the main socket, router plugged in there and then the Internet is shared around the house using powerline networking.
The guy went out and looked at it and said that it was all wrong because with the NTE5 faceplate filter it wouldn't be possible to get Internet upstairs and that he couldn't understand how it was working. So, he went ahead and removed the faceplate filter (which was mine) and replaced it with a normal faceplate. He then went on to inform them they would have to buy new filters to be able to connect everything back up again. He's left them with no broadband and nicked the filter that was perfectly good.
I have put in a complaint to BT about this because the guy has taken a perfect setup and left them with something that is not working. Now I have to go around there tonight to fix their Internet connection.
To top it all he has blamed the noise on this and therefore they are going to be charged £130 for the callout.
Not expecting anyone here to "fix" this but wanted to vent as this is ridiculous and BT phone engineers shouldn't touch broadband or take my NTE filter when there is nothing wrong with it.
Incompetence at its height.
PS. If I get no joy with complaints then I will be writing to the CEO (can anyone remind me what his email address is off the top of their heads?).