Anyone from BT care to explain these speeds please?

Hi

I moved to FTTC in November, and until recently have had stonking speeds and little variability.

Now I am seeing very low speeds - I even get 0 Mbps sometimes form the Bt Lite application.

Just run some tests NOW ... and I am seeing.

BT Speed Tester
--------------------
IP Profile 38710k
Download 4310k
Upload 1355k


TBB Speed tester (note upload is 3 times download!!!!!!!)
---------------------
Down 1.5 Megs
Up 4.7 Megs


Yesterday it was down to 0-0.5 megs down, and 1-3 megs up.

By morning it was back to normal.

But, from mid afternoon, things have gone very much downhill again.

I would just like to add that when I was on ADSL2 with O2 LLU, I was getting a consistent 3.5 megs all day, every day, none of this low speed.

I am not seeing disconnects, and inSSider shows I am on a channel with little overlap, and the other nearby are at -84db and my signal is -68db (so plenty of margin anyway).

I HAVE NOT changed anything at all, other than restart my computer in the morning. The HH3 and modem are as they were and not getting hot either.

Anyone know why this is happening? Seems my honeymonn period with FFTC is over and I am stuck with 15 months more of this almost zero download speeds at time (and it's for hours on end, not just a blip now and then).

Please someone explain what and where I should go with this. I am paying enough, and getting less than my £7.50 a month O2 line

Cheers,

Rob

How long has it been doing this?

I gather from your post that you're connecting over WiFi. Can you connect with ethernet cable and try again? Not least because dear ole BT will ignore you unless the test is wired as so much can interfere with WiFi (TVs, microwaves, plasterboard, etc, etc).

Any speedtest must, for BT to accept it as valid, MUST be done with a wired connection

With ethernet ...

Ping to Manchester via speedtest.net either errors, and the best I have is 206ms

Have not managed an actual speed test... dial has gone to 0.43 and stopped, but finally completed and I got

http://speedtest.net/result/1749950324.png

tbb gave 0.5 down and 4.8meg UP

The BT lite tester just gave me 0.07 Mbps !!!

So what now? India???

Cheers,

Rob

see post above ...


ON ethernet .. usually 37.5 down and 8 up ...

At this moment in time ... http://speedtest.net/result/1749950324.png

Rob

What did BT say when you reported the problem? Clearly looks like a fault.

Make sure you reboot everything, modem/hub into the test socket with dangly filter then do a full BT Speedtest the result will be recorded then call support.

You will need a dangly filter to allow you to make a call.

Tell them what you have done, the moment they tell you to reboot, reset or do anything else, insist on second line.



Or you could try a call to BT Business support - late evening when they are quiet, explain the situation and they MAY be able to investigate but will not have access to your account/line. You will be reliant on good will and someone being free.

This is an FTTC connection, the HH3 connected to the BT modem by ethernet ...

i should be seeng 37.5 megs .. NOT 0.07 megs!


No filters required ..

|Rob

I gave up the phone line call was bad I could barely hear what was being said.
(but other calls afterwards are just fine)

Tbb test this very moment was 0.4 megs down and 4.8 megs up. via ethernet.

The up is exactly what all tbb tests show over the last few months.

Going to reboot everything, hh3 and modem, then if all bad ... it's Indai again ...

Rob