Can I get faster Broadband

Hi I hope someone can advise me.
I have been with BT for about 3 months now and I thought I would get about 6mps down speed from the figures given when I signed up.
I dont understand the home hub stats but perhaps someone can tell if I am likely to get any faster speeds, here are the Speed test and Hub stats.


ADSL Line Status
Connection information
Line state: Connected
Connection time: 0 day, 07:47:41
Downstream: 3,531 Kbps
Upstream: 1,067 Kbps

ADSL settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Fast
Noise margin (Down/Up): 5.6 dB / 6.4 dB
Line attenuation (Down/Up): 44.5 dB / 23.4 dB
Output power (Down/Up): 0.0 dBm / 12.7 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 69804 / 187
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 16951 / 192
Error Seconds (Local/Remote): 0 / 118

This is my BT speed test



FAQ




1. Best Effort Test: -provides background information.

Download Speed
2.49 Mbps

0 Kbps 4 Mbps
Max Achievable Speed

Download speedachieved during the test was - 2.49 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.4 Mbps

2. Upstream Test: -provides background information.

Upload Speed
914 Kbps

0 Kbps 832 Kbps
Max Achievable Speed

Upload speed achieved during the test was - 914Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps .

These tests were done with BT Homehub3 plugged into the test socket on the master box.
I do not have any other phone sockets in the house.
I am about 3.4 kilometres from the exchange.

I do not understand any of the above test results so perhaps someone could advise me in simple terms.

I had a similar problem at a previous address and was advised to have interleaving switched on.

Thanks in advance.

These are my Thinkbroadband tests for today.

12/03/12 18:07 Mon 2955 Kbps 865 Kbps 86.186.101.179 Home
12/03/12 17:37 Mon 2955 Kbps 888 Kbps 86.186.101.179 Home
12/03/12 14:49 Mon 2956 Kbps 886 Kbps 86.186.101.179 Home
12/03/12 10:56 Mon 2928 Kbps 888 Kbps 86.186.101.179 Home
12/03/12 10:39 Mon 1278 Kbps 888 Kbps 86.186.101.179 Home
12/03/12 10:11 Mon 819 Kbps 888 Kbps 86.186.101.179 Home
12/03/12 10:07 Mon 948 Kbps 891 Kbps 86.130.10.195 Home
12/03/12 10:05 Mon 1110 Kbps 891 Kbps 86.130.10.195 Home
12/03/12 09:58 Mon 2250 Kbps 890 Kbps 86.130.10.195
12/03/12 09:33 Mon 2993 Kbps 855 Kbps 86.147.184.193 Home
12/03/12 09:29 Mon 3208 Kbps 902 Kbps 86.147.9.61 Home

The 4 low results were after I had unpluged the homehub to put in the test socket

In reply to a post by Greigster:

Downstream: 3,531 Kbps

This should be at least 6 Meg, resulting in speedtests of > 5 Meg.

Have you removed ring wire, swapped filters, .. ?

You should get your best speeds from test socket. For some reason you didn't?

Thanks for your fast reply,
This master socket was installed by BT 3 months ago, would they have connected a ring wire? I dont have any extension sockets, I only have the BT master socket. I have tried another filter but got the same results.

Hi Greigster,

Sorry to see that you feel you're not getting the fastest speed we told you you'd get when placing your order.

I'm happy to have a look your connection to see if we can improve your broadband speed. You can get in touch with me here http://bt.custhelp.com/app/contact_email/c/4950 and I'll get back to you.

I'll look forward to hearing from you. Chat soon.

Best wishes,

Robbie
BTCare Team

Hi Robbie, thanks for your contact.
I have sent back the details required with Ref. No 120313-006053

Regards
Greigster

Hi Robbie, Can you confirm receipt of my details.

Thanks

BT engineer coming Tuesday morning

Did BT advise you to try another router/broadband lead/filter (or offer to send you a replacement router etc.) at the test socket before the engineer's visit was booked?

Hi , no I was not offered another router etc. but for BT to arrange an broadband specialist visit so quickly seems a much better option to me.
The engineer visited my house today and tested my socket using his testing equipment and came up with the same results that I came up with when I did a speed test/router stats, which I presume confirms that any problems are further "up the line".
He went off to do something at the cabinet and said he would have to do something at the exchange.
I dont know if he has finished yet but my broadband seems slower that ever. Perhaps I have to wait for things to settle down?

Here are my latest test results:-

ADSL Line Status
Connection information
Line state: Connected
Connection time: 0 day, 06:23:37
Downstream: 3,983 Kbps
Upstream: 1,071 Kbps

ADSL settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Fast
Noise margin (Down/Up): 5.7 dB / 6.2 dB
Line attenuation (Down/Up): 44.5 dB / 23.3 dB
Output power (Down/Up): 0.0 dBm / 12.8 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 160840 / 231
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 46699 / 173
Error Seconds (Local/Remote): 0 / 144


1. Best Effort Test: -provides background information.

Download Speed
2.79 Mbps

0 Kbps 4 Mbps
Max Achievable Speed

Download speedachieved during the test was - 2.79 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.51 Mbps

2. Upstream Test: -provides background information.

Upload Speed
920 Kbps

0 Kbps 832 Kbps
Max Achievable Speed

Upload speed achieved during the test was - 920Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps


Results since BT visit
Day Downstream Upstream IP Address Connection
20/03/12 16:47 Tue 2092 Kbps 892 Kbps 86.14xxxxxx Home
20/03/12 16:16 Tue 1441 Kbps 889 Kbps 86.14xxxxxx Home
20/03/12 14:36 Tue 2201 Kbps 844 Kbps 86.14xxxxxx
20/03/12 14:32 Tue 2194 Kbps 892 Kbps 86.14xxxxxx Home
20/03/12 14:07 Tue 1612 Kbps 892 Kbps 86.14xxxxxx Home
20/03/12 10:09 Tue 2653 Kbps 884 Kbps 86.14xxxxxx Home
19/03/12 22:05 Mon 3029 Kbps 884 Kbps 86.14xxxxxx
18/03/12 10:42 Sun 3048 Kbps 888 Kbps 86.14xxxxxx
16/03/12 14:09 Fri 3031 Kbps 888 Kbps 86.14xxxxxx Home
13/03/12 08:58 Tue 2928 Kbps 889 Kbps 86.14xxxxxx Home


Have not heard back from the BT engineer as yet.

Edited by deleted (Tue 20-Mar-12 17:00:46)