User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread
Standard User Paladine
(fountain of knowledge) Wed 11-Apr-12 05:56:34
Print Post

BT waiving extra cost for 80/20 upgrade?


[link to this post]
 
Just checked out the prices for Business Infinity on 80/20 upgraded to unlimited with a /29 and it is listed at £40 p/m + VAT which is the same price I was seeing for 40/10 last week.

Does this mean BT are waving extra Openreach costs for the upgrade or is their order system screwed up?

Standard User leexgx
(learned) Wed 11-Apr-12 06:26:02
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
knowing bt they charge you for the upgrade (you would need to call BT Business on there prices)

think the VDSL hardware all ready supports 80mb/20 they just had it limited to 40/10 profile at the time

Edited by leexgx (Wed 11-Apr-12 06:28:07)

Standard User Paladine
(fountain of knowledge) Wed 11-Apr-12 08:39:32
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: leexgx] [link to this post]
 
Yeah but the cost from open reach is about 3 quid more (per month) for the 80/20 which most other ISPs are charging (some a little more) but it seems BT are absorbing these costs since the price I am seeing is the same as before the 80/20 upgrade.


Register (or login) on our website and you will not see this ad.

Standard User BatBoy
(legend) Wed 11-Apr-12 08:45:29
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
In reply to a post by Paladine:
Does this mean BT are waving extra Openreach costs for the upgrade
That's what I heard too.



______________________________________________________________________________ this is not usenet __________________
Standard User RobertoS
(sensei) Wed 11-Apr-12 08:51:13
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
Where are you seeing anything about 80/20 on the website, apart from the speed forecaster which just quotes the BT Wholesale figure?

All text elsewhere seems to describe 40Mbps.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Administrator MrSaffron
(staff) Wed 11-Apr-12 09:02:39
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: RobertoS] [link to this post]
 
Have to agree, nothing on consumer side. On business side looks like last weeks still

http://business.bt.com/broadband-and-internet/fibre-...

No mention of speeds either. Are people therefore assuming this means 80/20 supply?

Also found some 404 pages, so maybe site is being updated now.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Wed 11-Apr-12 09:04:35
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: RobertoS] [link to this post]
 
When you put through the order, it says 80/20 for £40, like the OP says.



______________________________________________________________________________ this is not usenet __________________
Standard User RobertoS
(sensei) Wed 11-Apr-12 09:05:49
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: MrSaffron] [link to this post]
 
I got one page that gave a postcode checker and one that was a number checker. Both gave 51.7/13.2, with no qualification. But that's all.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User Paladine
(fountain of knowledge) Wed 11-Apr-12 09:22:00
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: RobertoS] [link to this post]
 
When you go through the order process it states the speed, I am not seeing it on any other pages other than those in the order process.

Standard User RobertoS
(sensei) Wed 11-Apr-12 09:33:23
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
But is it correct, I wonder? As I've said, all we are seeing is the BT Wholesale figure. There is nothing about it even suggesting it in the text of any page.

Though of course, by the time any connection took place things could be different, especially on BT where they may just (have) uncap(ped) the speeds.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User Paladine
(fountain of knowledge) Wed 11-Apr-12 09:38:05
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: RobertoS] [link to this post]
 
Well this is why my original post was a question smile

I have been waiting for 80/20 to become available before completing my order but at the moment I am not sure if BT's ordering system is working properly (eg. the 80/20 is same price as 40/10 -was-).

I cant ring them because I am currently in an airport in Copenhagen waiting for a connection flight to DC and wont be back until Sunday.

Also I am still waiting for my damn MAC Code, been nearly 2 weeks since I requested it.

Standard User RobertoS
(sensei) Wed 11-Apr-12 09:40:21
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
In reply to a post by Paladine:
Also I am still waiting for my damn MAC Code, been nearly 2 weeks since I requested it.
Checked your user control panel? Assuming you are still on an Entanet connection, (see your profile), that's where it turns up for most resellers.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Administrator MrSaffron
(staff) Wed 11-Apr-12 09:50:28
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
Given they clearly state 38 Mbps on the product pages, then I would suggest you are just seeing the figures from BT Wholesale who have uncapped the data.

Providers are able to add their own cap if they wish, and maybe one bit of BT Retail is not talking to another bit very well.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Paladine
(fountain of knowledge) Wed 11-Apr-12 09:56:21
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: MrSaffron] [link to this post]
 
Mr S. - Go through a dummy order, it is pretty black and white, it shows connection speed as 80/20 on the order summary page - this is what I am trying to clear up. I don't want to order expecting 80/20 only to find the ordering system is meesed up and it is only the 40/10 package.

Standard User Paladine
(fountain of knowledge) Wed 11-Apr-12 09:57:59
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: RobertoS] [link to this post]
 
Murphx here, but I emailed Vivaciti before I left Heathrow this morning, they updated ticket with MAC about 10 minutes ago.

Now I just need to find out if BT's ordering system is telling porkies or not lol.

Standard User BatBoy
(legend) Wed 11-Apr-12 10:07:15
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
In reply to a post by Paladine:
Murphx here, but I emailed Vivaciti before I left Heathrow this morning, they updated ticket with MAC about 10 minutes ago.

Now I just need to find out if BT's ordering system is telling porkies or not lol.
You'll be fine, I heard that they're releasing 80/20 on Monday 16 on Residential at no extra cost.



______________________________________________________________________________ this is not usenet __________________
Administrator MrSaffron
(staff) Wed 11-Apr-12 10:19:15
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
Unless you can confirm this over the phone and in writing I would not order at this time.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Paladine
(fountain of knowledge) Wed 11-Apr-12 10:24:03
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: MrSaffron] [link to this post]
 
Yes I think that is my feeling too, hopefully it will be cleared up when I get back to UK at end of the week.

Standard User RobertoS
(sensei) Wed 11-Apr-12 10:42:52
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
You'll be fine, I heard that they're releasing 80/20 on Monday 16 on Residential at no extra cost.
But although that has been well leaked, it isn't necessarily going to be the same on Business, which he is after.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User BatBoy
(legend) Wed 11-Apr-12 10:52:28
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by BatBoy:
You'll be fine, I heard that they're releasing 80/20 on Monday 16 on Residential at no extra cost.
But although that has been well leaked, it isn't necessarily going to be the same on Business, which he is after.
That's what I was saying, you can order Business 80/20 today.



______________________________________________________________________________ this is not usenet __________________
Administrator MrSaffron
(staff) Wed 11-Apr-12 11:09:25
Print Post

THE ANSWER


[re: Paladine] [link to this post]
 
BT Infinity 2 will offer up to 76 Mbps (ASA speeds)

BT Infinity 1 gets an upstream boost to the 10 Meg from its old 2 Meg

Press release is on my desk now

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Wed 11-Apr-12 11:22:11
Print Post

Re: THE ANSWER


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
BT Infinity 2 will offer up to 76 Mbps (ASA speeds)

BT Infinity 1 gets an upstream boost to the 10 Meg from its old 2 Meg

Press release is on my desk now
Is there a publication date?



______________________________________________________________________________ this is not usenet __________________
Standard User BatBoy
(legend) Wed 11-Apr-12 11:26:45
Print Post

Re: THE ANSWER


[re: BatBoy] [link to this post]
 
If you sign up to BT Infinity 2 from tomorrow (April 12) you’ll benefit from downstream speeds that are roughly double those on offer today – up to 76Mbps rather than up to 38Mbps.

We’re also giving our BT Infinity 1 product a boost by increasing its upstream speed fivefold from up to 1.9Mbps to up to 9.5Mbps.




______________________________________________________________________________ this is not usenet __________________
Administrator MrSaffron
(staff) Wed 11-Apr-12 11:30:06
Print Post

Re: THE ANSWER


[re: BatBoy] [link to this post]
 
yes April 12th

I don't mention press releases unless they are live, never break embargo

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Wed 11-Apr-12 11:31:17
Print Post

Re: THE ANSWER


[re: MrSaffron] [link to this post]
 
I see you can upgrade existing connections tomorrow too, but it will start a new contract.



______________________________________________________________________________ this is not usenet __________________
Administrator MrSaffron
(staff) Wed 11-Apr-12 12:07:58
Print Post

Re: THE ANSWER


[re: BatBoy] [link to this post]
 
Had asked that, and got an answer for those on fibre, but not Infinity

Those on Faster BT Total Broadband should be on up to 40Meg and up to 10 Meg, apparently the 2Meg upload cap vanished some time ago.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk

Edited by MrSaffron (Wed 11-Apr-12 12:18:48)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Wed 11-Apr-12 13:24:45
Print Post

Re: THE ANSWER


[re: MrSaffron] [link to this post]
 
Existing customers can use a simple online form to agree to the new contract and get the faster speeds at no extra cost



______________________________________________________________________________ this is not usenet __________________
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 11-Apr-12 14:23:49
Print Post

Re: BT waiving extra cost for 80/20 upgrade? -EDITED


[re: RobertoS] [link to this post]
 
It offered me 67.5/20 for £30 pm + £6 one-off, ex VAT.

I notice that it limits "100GB usage per month".

EDIT: Just noticed it offered below Unlimited usage for extra £5 pm.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

Edited by XRaySpeX (Wed 11-Apr-12 14:26:58)

Standard User BuckleZ
(fountain of knowledge) Thu 12-Apr-12 07:34:52
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Paladine] [link to this post]
 
http://www.productsandservices.bt.com/consumerProduc...


Ugrade using this link.

Standard User Tomsk
(learned) Thu 12-Apr-12 08:02:50
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: BuckleZ] [link to this post]
 
In reply to a post by BuckleZ:
http://www.productsandservices.bt.com/consumerProduc...


Ugrade using this link.



I've paid for 12 months line rental upfront and I get this. frown

We're sorry but you cannot reorder Line Rental Saver until 27 days before the end of your original term. We will send you an email to let you know when you can reorder.


Hopefully BT will sort something out in a few weeks.
Standard User maniac886
(member) Thu 12-Apr-12 08:25:51
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Tomsk] [link to this post]
 
Looking on the BT forums it looks like you may have to ring them to request the upgrade if you get that message.

BT Infinity
300m to cabinet
37.7mbit down / 8 mbit up
Standard User MHC
(legend) Thu 12-Apr-12 09:12:16
Print Post

Re: THE ANSWER


[re: BatBoy] [link to this post]
 
No indication of when the faster uploads will start ... As of today, 12th, mine is still 10Mbps!


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User BuckleZ
(fountain of knowledge) Thu 12-Apr-12 09:15:06
Print Post

Re: THE ANSWER


[re: MHC] [link to this post]
 
My order tracker shows before end of day Friday 13th. (spooky lol)

So i'm guessin it will happen overnight.

Standard User AtoMicDeTh
(member) Thu 12-Apr-12 11:30:47
Print Post

Re: THE ANSWER


[re: BuckleZ] [link to this post]
 
Did mine and it says the same. Before midnight on Friday the 13th.......


Time to get the garlic, crucifixes and bible out smile
Standard User TheHorseman
(knowledge is power) Thu 12-Apr-12 15:48:06
Print Post

Re: THE ANSWER


[re: AtoMicDeTh] [link to this post]
 
In reply to a post by AtoMicDeTh:
Time to get the garlic, crucifixes and bible out smile

Don't forget the bell and the candle grin

BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity
Say it with flowers, give her a Triffid smile
Standard User RobertoS
(sensei) Thu 12-Apr-12 22:10:40
Print Post

Re: THE ANSWER


[re: TheHorseman] [link to this post]
 
Don't
Risk
Any
Connections
Until
Late
A.M.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User TheHorseman
(knowledge is power) Thu 12-Apr-12 23:42:10
Print Post

Re: THE ANSWER


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Don't
Risk
Any
Connections
Until
Late
A.M.

laugh laugh

BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity
Say it with flowers, give her a Triffid smile
ISP Representative BT_Care
(isp) Fri 13-Apr-12 11:51:01
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: Tomsk] [link to this post]
 
Hi Tomsk,

There have been a few problems with customer trying to upgrade that have line rental saver. We are looking into this. If you send me in your details using http://bt.custhelp.com/app/contact_email/c/4950 I'll see what can be done.

Cheers

Paddy
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobFlet
(committed) Fri 13-Apr-12 16:45:51
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: BT_Care] [link to this post]
 
Hi

I have line rental saver, and have upgraded via the web form. I didn't get any such message ...

Do I assume all is well, and my line rental saver will stay in place?

Anyone know what gives here?

Cheers,

Rob

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 37.5 megs now on ethernet)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones

FujiFilm HS-10 User
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 13-Apr-12 21:49:12
Print Post

Re: BT waiving extra cost for 80/20 upgrade?


[re: RobFlet] [link to this post]
 
Check your online My BT a/c.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread

Jump to