BT Infinity Speed Upgrade issue & BTFon

With the new upgrades available for existing & new customers I tried to choose to upgrade my BT Infinity Option 2 package via the website today.

Firstly, it didn't recognise my phone bill (Phone number & account number) saying that
"This line is no longer used by you, please select another line or enter Phone Number and Postcode." But it is my line & has Infinity on it already.

So went down the Enter details of another Line route, and got the following:

"Good news! We predict your download speed will now be 39Mb/s and your upload speed will now be 6Mb/s"

Which is what I have already.

I know it states underneath " For some customers the new speed may not represent an increase to current speed." But should I still choose to upgrade or not?

Last bit honest!

I can't sign in to BT Fon to activate the BT Wireless option.

Even though I've copied & pasted the username & password from my BT emails, it says Authentication Failed. Invalid username or password.

anyone else had issues with that?

You're probably too far from the cab.

I wasn't sure, seeing as it's only approx 400-500 meters away.

A guy I know from another forum is a BT engineer and installs the lines for people & he said, that if you hit near the max speed on 40mb, then you'll be hitting 75mb once upgraded no problem with the circuits they install.

Just hoping to find some clarification

The original line checker for me said I would get 27mb down and 2mb up. I get 39mb down and 8mb up....

The new line checker says I should get 47mb down and 10mb up.... So will report back what speeds I am actually getting.

Thanks AtoMicDeTh

Expect the end user has no idea of the speed they're syncing at. You might be syncing at 41/11.

What does the wholesale checker report?

You could unlock the modem and retrieve the stats.

IP Profile for your line is - 38.71 Mbps
Upstream Rate IP profile on your line is - 10 Mbps

This is the wholesale checker: https://www.btwholesale.com/pages/static/Community/B...

Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 39.9Mbps and upstream line speed of 6.5Mbps.

Do I need to log into the Wholesale checker at all? Or just use the Availability Checker like above?

No need to login. I reckon 40/10 is the max you'll be able to get as the wholesale checker has already been updated to support 80/20 estimates.