I went round and did a BT Speedtest and it showed that the profile for the download was set to 38.2MB, but that throughput was measured at around 1MB (the line was red in any case). I haven't got the exact result unfortunately.
Edit: Modem and router have been rebooted several times.
The ADSL checker reads this for their line:
Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 58.8Mbps and upstream line speed of 20Mbps.
I'm looking for advice about what they should do - it is only about 5 days since they were connected - does the 10 day settling down period still apply for FTTC and if so, should they wait until 10 days have elapsed before they contact BT (which is what I have suggested they do)?
Thanks for any advice.
Edited by jhurrell (Wed 18-Apr-12 09:50:18)