What do you mean by closed incomplete?
There have been some issues with engineers not 'closing' their tasks correctly, and if done wrong, this can further muddy the waters.
And what would that mean for me having working Internet tomorrow? Thanks.
I am still really hoping that it's the whole 'wrong port' scenario. This would be an easy fault for the visiting engineer to resolve.
The other suggestions, I can't be nearly so positive that it'll be fixed tomorrow.